Manage team of product portfolio managers responsible for regulatory/compliance programs generating $50M of revenue annually in the global banking industry via waterfall and Agile development methodologies. Created governance model to standup initiative portfolios aligned with product and Agile development teams to improve quality measurements and speed to market for new investments of over $100M. Led direct report in defining reporting model for complex initiatives to ensure key initiatives stay on a positive health track, blockers are removed, and executive senior leadership team obtains crisp updates for high revenue generating products.

Set the strategic direction and lead the execution of the project management life cycle for the IT PMO Strategy and Planning organization. Structure and manage project governance for over $35M portfolio including the planning, initiation, implementation, migration, and deployment of over forty (40) IT development projects across applications, infrastructure and BI/reporting. Responsible for performance management, training, career development, mentoring, and corrective action for a team of 15 program and project resources. PMO training and education of IT Leadership, Business Customers, and Project/Program Managers.

Senior Program Manager leading efforts to transform the IT organization. Efforts including rolling out the IT PMO framework, integrating a new managed services vendor into support organization, improving the process for infrastructure and data center monitoring/support, Customer Service Order Entry processes rolled out across 32 plants, improving the HR onboarding and company service request process, and standardizing processes across the company's two brands.

Senior Process Manager focusing on resource management, PMO governance, and portfolio estimation. Collaborated with Human Resources (HR) to lead an IT organization wide HR transformation that defined job families, roles, grading and job descriptions for IT employees globally. Defined resource management process and associated system to evaluate: technical competencies within the organization, resource availability, and resource capacity. Responsible for managing development needs with European service center for all PMO initiatives. Created project size estimation guideline that is summarized into portfolio estimates for the upcoming year.

Client facing Project Manager that interfaced with joint venture partners in Latin America and Europe to implement web based and mobile credit card payment solutions. Led cross functional teams to determine better ways to communicate and execute responsibilities in an effort to increase the quality of work and improve client relationships. Provided financial forecasting and manage work effort on several medium to large projects to assist senior leadership with demand management decisions.

Managed $6Million mobile banking project bringing key innovative technology to the company. Held responsibility for project financials including categorizing capital versus expense, statement of work creation, change controls, and internal labor management. Uncovered and resolved incorrect vendor tax charges occurring over the past two years resulting in approximately $500K credited back to the company. Responsible for ongoing risk management, issue resolution, change control management, and status reporting throughout the entire software development life cycle. Followed the app submission process to upload software applications to Google Play and Apple iTunes.

Professional services manager specializing in PMO initiation, program/project management planning, full SDLC process improvement, and Data Center Support activities.

Led the development lifecycle of web-based, self-service banking applications used by SunTrust retail clients. Scoped and managed large, complex projects focusing on new web-based applications and strategic business objectives. Assisted with the creation of a process flow to illustrate how small enhancements of less than 500 hours could be brought into the pipeline of the continuous development team. Lead projects that used a variety of technologies including: Portal-based navigation and page layout development, Relational database management systems, ASP.NET, C#.NET, and Java.

Created a process to facility early client / vendor engagement in order to improve cost estimates , requirements development , and code delivery . Analyzed the current process and provided a gap analysis of current state versus future state . Defined engagement level roles and responsibilities to properly set expectations of customers , and third party vendors with NASCO . Created model to request and on - board resources to reduce ramp up time of project . Redefined the current process for the creation and maintenance of work intake pipe - line . Documented criteria to be used to determine the success of projects adopting the new model . Documented lessons learned throughout the project and offered recommendations to improve the governing PMO processes / metrics . Assisted third party vendor with re-engineering the design process to provide valuable work earlier in the current SDLC process . Provided a VISIO diagram process flow that depicted how the my process would interact with three other new processes being rolled out for 2010 . This view allowed senior management to review all four process simultaneously at a high level.

Managed a team to provide production support of web-based applications to one the company’s most critical clients.

Responsible for the Governance of all implementations; Compliance; Process Improvement; Documentation for process and procedures throughout the business unit.

Manage a team of software engineering managers, testing teams, technical writers, product validation managers, product release teams, and customer program managers for multi-release insurance products. These releases were on-line web based applications on a AIX, JAVA, WebSphere, DB2 environment/platform.

Managed daily activities of Performance & Functional tests lead. Served as the single Point of Contact for customer facing issues concerning performance and functional testing issues.

Responsible for creating project timelines, resource scheduling, requirements gathering, and client training. Oversaw entire object oriented life cycle for a new product that needed fresh ideas and a strong communicator to lead the effort.