Andrew Mccarthy Email & Phone Number

Australia

Sydney, New South Wales, Australia

• Implemented plans to support professional development of team members and providing outstanding mentoring, coaching and teaching skills.
• Established and optimized plans and rosters to keep coverage and service in line with forecasted demands.
• Directly managing and overseeing the live run team on a 24/7 basis (on-call)
• Maintaining and fostering face-to-face relationships with a diverse collection of managers and team members across all departments of QUBE's rail division
• Carried out day-day-day duties accurately and efficiently.
• Worked flexible hours; night, weekend, and holiday shifts.

Sydney, New South Wales, Australia

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Developed and maintained courteous and effective working relationships.
• Maintained excellent attendance record, consistently arriving to work on time.
• Offered friendly and efficient service to all customers, handled challenging situations with ease.

Sydney, New South Wales, Australia

• Ensure all data is logged and QTMS (Qube train management system)
• Ensure equipment faults are captured in QTMS and communicated to relevant departments.
• Complete and forward ADHOC path requests
• Point of contact for customers and track owners via email and phone
• Ensuring we are driving on time performance and keeping all parties informed of current issues
• Notify the shift manager of any incidents