Responsible for leadership of member services and property management team to ensure a 5 Star luxury travel experience along with maintaining 45 homes with an average value of 4 million dollars.• Increased investor home condition score from 88% to 90% after taking responsibility for the repair and maintenance. • Oversaw completion and presented operational budgets for all homes to the CEO for approval. • Created improvements such as last-minute reservation process, new scheduled maintenance process, and managed the hiring of multiple new local teams in various destinations.

Owner/Operator of assisted living community with 96 suites running at 95% occupancy. - Worked as developer representative on all pre-opening construction coordination and decisions. - Developed operations manual, training, and departmental procedures prior to opening. - Created original operating budget.- Responsible for hiring management team to oversee supervision of all departments.

- Responsible for creating and managing Master Budget which includes shared costs for the Hotel, Restaurant, Spa, and Residences- Create Residential Homeowners yearly Budget- Motivate team to provide the best possible luxury service to residents- Work with Homeowners Board to manage daily HOA operations

- Assist General Manager with all day to day operations of a 126 unit stand alone residential property.- Work with Association Board of Directors on a daily basis.- Assist with transition from developer board to an owner controlled board.- Responsible to invoice residents for all guest suite, housekeeping, and engineering services.- Manage inventory and order all necessary supplies for resident owner bar and lounge.- In charge of hiring all new employees for property.- Submit all vendor invoices to assure timely payment.- Recently oversaw a project to replace fitness center floor.- Achieved 100% engagement in employee survey- Worked with theam to increase Brand Standard Audit score from 94% to 100%

- Responsible for the daily operation of 15 three bedroom homes.- In charge of maintaining the relationship between the Ritz Carlton Club and Residences, Kapalua Bay and Exclusive Resorts.- Ensure that concierge team provides unique and memorable experiences for members and guests.- Work with the Director of Houskeeping and Engineering to assure the conditions of the residences are maintained to the high standards of both the Ritz Carlton and Exclusive Resorts.- Work with finance team to prepare budget and assure we are operating within these guidelines throughout the year.

- Have created new sales strategies to increase existing client sales revenue over the previous year.- Sell existing members on enhanced membership options.- Build reports to help the nationwide sales team identify current Members who would be candidates for Membership Upgrades.- Analyze Member's contracts and provide quotes for upgrade pricing. - Work with Members and Salespeople to determine which upgraded membership plan best fits their needs.- Continue to work and bridge the gap between Sales and Member Services by providing ways to improve communication.

- Responsible for helping Members utilize their Exclusive Resorts membership.- Sales Liaison for the Midwest and West teams.- Handled closing calls with prospective Members considering membership with the club. - Worked with Member Advocacy Team to improve communication between Sales and Member Services by helping to facilitate Member Service Manager and Regional Director phone calls. - Designed training programs for Member Service Managers to improve knowledge of Salesforce and increase referral numbers.- Responsible for helping Members utilize their Exclusive Resorts membership.

- Responsible for overseeing daily operations of the front office.- Hired and trained new front desk and shuttle staff.- Assisted General Manager with owner representative duties.- Responsible for scheduling front desk and shuttle staff.- Prepared conference space for meetings and group gatherings.- Entered daily payroll.

Taught English communication to classes of up to four students and lead larger groups in guided discussion.Completed student ability assessments and counseling reports as well as created and demonstrated customized lessons for prospective clients.