Andrew Paschall Email & Phone Number

Phoenix, AZ, US

San Francisco, California, US

Scottsdale, Arizona, US

• Hired, managed, and mentored a high-performing team of Salesforce developers and admins
• Delivered live product demonstrations and roadmap presentations to key stakeholders
• Served as trusted advisor to all internal/external customers, managed expectations and negotiated solutions to complex problems with both customers and third-party partners
• Continued hands-on development of key features while leading security and design reviews with team
• Spearheaded redevelopment of legacy web application in use by 1,500+ clients, resulting in 20+ new features and a 60% reduction in save/load times (Salesforce Community Cloud)

Scottsdale, Arizona, US

• Technical lead on team implementing custom SFDC Sales, Service and Experience Clouds
• Delivered functional solution architecture, proof-of-concepts, and monthly live demos to key stakeholders
• Designed and launched call center applications in Salesforce servicing over 2 million end users; included LWC, Apex, JavaScript, SLDS, REST APIs, MuleSoft (middleware), and Genesys (telephony)
• Implemented a Salesforce-native Contract Lifecycle Management solution to house all contract data, templates, signing, process documentation, maintenance and SLAs on a single Salesforce cloud
• Developed NetSuite ERP integration using LWC, Apex, and Mulesoft to sync payment data for 5,000+ clients
• Facilitated continuous interaction between users, development and QA teams throughout the SDLC, resulting in a 95%+ testing success rate

Coopersburg, Pennsylvania, US

• Drove successful organization-wide transition to Salesforce Lightning, overseeing all phases from prototyping to deployment and ensuring alignment across teams.
• Developed detailed business requirements and engaged stakeholders to secure cross-functional support and buy-in for the Salesforce platform transformation.
• Built rich, highly performant applications using Lightning, Apex, Flows and LWC JavaScript framework.

North Vancouver, British Columbia, CA

• Managed all aspects of UX for a leading international provider of construction technology services, with responsibility for the design, planning, programming, and user testing of the company’s website, mobile app.
• Responsible for Salesforce integrations with Hubspot, Marketo and the company's proprietary platforms
• Designed and implemented Marketing processes in Salesforce to automate communications between Sales and Marketing and assign campaign influence to opportunities for real-time ROI reporting
• Led all UX/UI design for the company's mobile/tablet application for iOS, Android and mobile web

North Vancouver, British Columbia, CA

• Redesigned, coded, and re-launched the Multivista website using the latest HTML5, CSS3 and JavaScript standards; improved the company's visibility within the market and facilitated a 23% total sales increase from web.
• Implemented open-source mapping tools to replace the company's existing proprietary application, saving more than $40,000 per year
• Designed interactive help systems and technical training documentation, driving 30% decrease in support calls

Phoenix, AZ, US

• Provided full-stack development and marketing automation consulting, with a focus on usability, user persona development, and UX research for financial services, healthcare, and higher education clients.
• Advocated for interaction design best practices, usability testing and a consistent customer experience.
• Conducted UX research, developed user stories, and created prototypes to drive alignment on customer needs and interface design.
• Led performance optimization and configuration for web projects, working cross-functionally with backend engineers and IT analysts to enhance product load times, engagement and reliability.

Education record

Education record