Andrew Pepler Email and Phone Number

Bringing therapeutic and rehabilitation services to the insurance, legal and corporate industries

Bringing therapeutic and rehabilitation services to the insurance, legal and corporate industries

Business Manager at JS Parker Ltd with overall responsibility for the clinical and financial performance.Responsibility for the development and implementation of business development plans to drive growth.Responsibility for reviewing and enhancing business processes leading to better customer and client experiences and more efficient ways of working.

Responsibility for the development, implementation and evaluation of customer engagement plans, programmes and initiatives in order to deliver continuing improvement of the customer experience.Drive the ongoing development of a customer & client service culture, supported by effective policy and process frameworks and responsive customer/client service systems to embed best practice customer/client-centric behaviours.Oversee the ongoing ISO9001 accreditation and develop strategies for continuous improvements in service delivery company wide.Responsible for the account management of a large number of solicitor and issurer customers and identification and successful onboarding new business

Head of Clinical Operations responsible for the delivery of HCML's rehabilitation services for minor to life changing injury and corporate absence management solutions

Manager of HCML's serious injury team delivering rehabilitation solutions to those having sustained serious to life changing injuries.

Assessment of individuals needs following injury/illness and delivery of bespoke rehabilitation programmes to maximise function and achievement of the individuals goals.