Andrew Prata Email & Phone Number

Old Saybrook, Connecticut, United States

Hartland, Wisconsin

Hartland, Wisconsin

• Manage the development of standards (average handle time, shrinkage, attrition) Effortsresulted in an 80% reduction in shrinkage in first year. Additional changes resulted in 60% reduction of labor costs and 20% reduction in shipping costs.• Manage 5 people across inventory, inbound/outbound, and quality control functions.

Hartland, Wisconsin

• Lead all revenue analyses, budgeting, and forecasting for $3.1M warranty reserve, focusingon the underlying drivers of the business.• Oversee efforts to rationalize and analyze data sets across the warranty returns and devicerepair functions. Responsible for developing analytic insights to efficiently cut costs anddrive a fast-growing segment of the business forward.• Conduct extraction, management, and analyses of data and other pertinent information,putting together… Show more • Lead all revenue analyses, budgeting, and forecasting for $3.1M warranty reserve, focusingon the underlying drivers of the business.• Oversee efforts to rationalize and analyze data sets across the warranty returns and devicerepair functions. Responsible for developing analytic insights to efficiently cut costs anddrive a fast-growing segment of the business forward.• Conduct extraction, management, and analyses of data and other pertinent information,putting together business-oriented recommendations and driving consensus across abroad range of stakeholders. • Partner with cross-functional stakeholders and teams to understand the strategic prioritiesfor each team and how they should be reflected in analyses.• Provide project management and guidance on large-scale projects from kickoff tocompletion. Responsible for multiple Cap Ex building projects. Anticipate bottlenecks and provide escalation management.• Liaise with external vendors to renegotiate warranty terms Show less

Hartland, Wisconsin

• Managed the day-to-day operations of returns to Batteries Plus Bulbs retail locations,including logistics, scheduling, resource planning, and data analysis.• Oversaw detailed reporting on both ongoing and complete return transactions.• Owned all logistics related to the distribution and collection of assets, tracking the assets,and reporting on returns to the company.• Partnered closely with cross-functional teams, including: program managers, analysts, andcustomer… Show more • Managed the day-to-day operations of returns to Batteries Plus Bulbs retail locations,including logistics, scheduling, resource planning, and data analysis.• Oversaw detailed reporting on both ongoing and complete return transactions.• Owned all logistics related to the distribution and collection of assets, tracking the assets,and reporting on returns to the company.• Partnered closely with cross-functional teams, including: program managers, analysts, andcustomer service agents on all protocols and process developments. Show less

Hartland, Wisconsin

Assess and provide solution of inquiries from Batteries Plus stores.Direct consumer relations working with customers contacting Batteries Plus Corporate.National Accounts representative; Process work orders from National Accounts and also field calls and concerns from those National Account customers.

Milwaukee, Wisconsin

Customer ServiceSales AssociateBuild Battery packs Battery vehicle installation