Leading a team of 30 employees across multiple branch locations. I oversee all aspects of operations including management, procurement, logistics and customer service.Ensure Branch Managers are maintaining safe branches and compliance with company policies.Provide training, coaching, and performance feedback. Support Branch Managers in facilitating sales and support efforts that focus on revenue growth. Partner with corporate teams to resolve operating, personnel, and customer service issues. Plan, organize, and direct systems, procedures, and documentation for efficient branch operations.

Led a team of 15 employees across two branches. Responsible for efficient and profitable branch operations, personnel, general office, warehousing, and logistics cost and control. Developed and maintained positive customer, vendor, and employee relationships. Collaborated with sales and marketing teams to develop and execute effective strategies to drive business growth. Conducted regular performance analysis and implemented corrective actions to improve operational performance.

Provided sales service to customers including determining their needs, offering product advice, and completing sales transactions.Processed customer transactions with expert knowledge of item classes and products. Conducted complex quoting, including special orders to ensure accuracy and customer satisfaction. Assisted in training Sales Associate 1 & 2, sharing product knowledge and sales techniques.Branch Manager in training.

Provided over the counter sales service to customers.Wrote and recorded sales and pulled products for orders. Performed inside sales calls for key customers and followed up on large quote requests and orders. Prepared telephone and email orders for will-call or delivery.

Supported the Branch Manager and Sales Associates, ensuring their focus was dedicated to helping customers.Conducted inventory counts and reconciliations to maintain accurate stock levels and identify any discrepancies. Collaborated with the purchasing department to coordinate timely delivery of materials and supplies, ensuring uninterrupted workflow. Operated forklifts and other material handling equipment to safely transport and position materials within the warehouse.Assisted in training Warehouse Associates and Drivers.

Maintained the warehouse, yard, and receiving area, ensuring a safe and efficient work environment. Pulled orders and transfers. Assisted in loading and unloading trucks, verifying quantities, and inspecting for any damages or defects. Received and stocked incoming materials, ensuring proper placement and organization for easy retrieval and efficient inventory management.

Train new personnel on news paper preparation and delivery routes. Over see daily operations in warehouse and fill in for personnel when needed. Open and close warehouse. Deliver street sales to vending machines. Invoice out and collect money from store accounts and vending machines. In charge of payroll accounting and data entry for sales analysis.

Ensure the efficient flow of orders from the waiters to the kitchen.Ensure orders are being prepared with the correct priority.Assist in the final preparation of dishes.Check dishes before delivery for accuracy, presentation and temperature.Deliver orders to maintain fast service.Eliminate obstacles in service, food preparation lines or dish-washing.Inspect the premises according to quality and sanitation standards and assist in cleaning.Transfer important information between the kitchen and the wait staff (e.g. when a customer has a particular request).Handle complaints from clients to preserve the restaurant’s reputation.Support other tasks as needed (e.g. telephone orders).