Leading a Global Stragegic Customer Success team comprised of 20+ associates focused on adoption, retention, and growth for customers in the Fortune 400.-Drove NR in excess of 135% for a book of business $70M+ in ARR-Reduced Cost to Serve-Increased employee retention to over 90%

Limelight Platform is the worlds first SaaS "Experiential Marketing Cloud" that helps the worlds largest brands prove ROI from sponsorship activations, product demos, launches, branch events, sampling programs, community events, taste tests, test drives, VIP experiences and more. Lead the Account Management (Customer Success), Technical Support, Client Services, BDR, and Sales Engineering teams.

In June of 2018 I took a planned sabbatical to spend the summer volunteering with local fire departments to combat the Northern California Wildfire crisis. I obtained an EMT license and several certifications to make my volunteer time as valuable as possible. In addition to volunteering I backpacked the Plumas National Forrest, became a new father, and oversaw the sale of my business.

Managing a team of geographically diverse Customer Success Managers that support Act-On's largest and most strategic accounts. -Develop and refine key processes that result in greater adoption increased retention rates, and expanded revenue.-Drive team to perform at highest level accomplishing 100% + on KPI's. -Cross departments to advocate for the customer and ensure positive customer experience is at the heart of all decisions. -Hire and develop CSM's into top tier talent. -Participate in the creation and presentation of Strategic Account Plans, and Quarterly Business Reviews that focus on a consultative approach to achieving customers business goals.

Manage a team of Customer Success Managers supporting the largest segment of Act-On's Customers. -Create new team to support growing customer base without growing resources. -Develop and refine processes to allow for scale while mitigating all risk of churn. -Hire, train and develop hires into top tier talent.

Manage a team of Customer Success Managers responsible for onboarding accounts. -Hire, train and develop candidates into top tier talent. -Refine Customer journey to identify key milestones within onboarding. -Develop resources to increase speed and success of implementations. -Using analytics create processes within onboarding that increase adoption and minimize risk of churn.

-2014 Q1 Churn MVP- Manage a portfolio of customers and assure their success with the software either driving implementations or ensuring long term success for a base of accounts.- Develop strong relationships with customers to protect ongoing revenue stream and identify upsell/cross-sell opportunities.- Receive new customers and manage them through the implementation process to successfully adopt the Act-On service.- Assist customers with the integration of their current CRM tool.- Ensure customers are utilizing all of the Act-On features and realizing maximum return on their investment.- Ability to quickly understand, assess and address customers' challenges and effectively work towards resolution.- Drive regular account reviews with customers and provide strategies to optimize return.- Work closely with internal departments such as Sales and Customer Support to provide services required to meet customer expectations.

The primary goal of the Sales Development is to increase the qualified pipeline of new opportunities of the Act-On platform for the Fortune 5,000,000. Act-On is a SaaS platform (Software as a Service) that allows organizations to increase their marketing success by tracking and scoring leads, integrating with CRM solutions like Salesforce.com and online meeting solutions like WebEx, making it easy for our customers to implement a multichannel marketing approach.

Formed in 2013 TRAP Fitness LLC owns 2 CrossFit Affiliates - BoxCar CrossFit and CrossFit Direction. We strive to provide our members with unparalleled programming, coaching, and community to realize their fitness goals. As one of four founding owners, I bring business operations acumen to the organization, with a key focus on using technology, process optimization, and automation to drive scale.

Responsible for creating and maintaining commercial accounts, facilitating purchases, while following the sale through shipment and delivery. Also frequently assisted in the residential purchasing process. Additional responsibilities with training and associate development.