Project ConsultingLiaise with key customers to identify optimal process strategiesAnalyse project requirements from client documentation to be implemented by support and development teamsDiscover enhancements for clients, determine if applicable and monitor between the developer and project managerApplication SupportLiaise with development and operations teams to ensure SLA and OLA can be adhered to at all timesWork as an escalation point for the team of… Show more Project ConsultingLiaise with key customers to identify optimal process strategiesAnalyse project requirements from client documentation to be implemented by support and development teamsDiscover enhancements for clients, determine if applicable and monitor between the developer and project managerApplication SupportLiaise with development and operations teams to ensure SLA and OLA can be adhered to at all timesWork as an escalation point for the team of support analysts and provide either advice or a solution where requiredAssist with maintaining specified user requirements database by each company to ensure consistency and project regulations are metMonitor incoming and existing tickets and assign a priority and appropriate team to resolveLocate or log issues within the developing software as well as areas of improvement to be monitored from until resolutionGuide end users through application training when neededWork with leaders of other departments to implement strategies such as ITIL Show less