• Provide internal support for multiple departments using Salesforce in both Production and Sandbox environments.• Minimized attrition by creating workflows, process builders, and flows to automate processes, saving time and increasing efficiency.• Create, update, and maintain user profiles, permission sets, and role hierarchy to support various users, including external vendors and internal departments with different access levels.• Set up and integrated Pardot and Tableau CRM with Salesforce to enhance marketing and analytics capabilities.• Responsible for producing and maintaining reports and dashboards for the board, ensuring data-driven decision-making.• Oversee all integrations feeding in and out of Salesforce• Build and maintain processes that support integrating new data into Salesforce

• 3+ years Administrating Salesforce Sales & Service Cloud, Marketing Cloud, & Pardot for clients• Developed automated solutions in Salesforce to help create 1,500 prospects with 11 Conversions which equaled to 1 million in gross revenue• Increased efficiency 30% by creating dashboards that quickly and simply reported ROI• Create custom solutions through customized objects, fields, and reports• Lead discovery sessions with clients, design and implement solutions• Train clients on how to maintain solutions long term• Integrated many 3rd party apps • Minimized attrition by creating workflows and process builders to automate communication between sales and clients • Create automations to send and receive data for thousands of daily emails• Automated data imports to increase efficiency by 20%

• Built strong relationships to promote long-term engagement • Utilized CMS to design and update a variety of websites • Coordinated with clients in different states • Worked with HTML, CSS, and Adobe programs