Andrew Simons Email and Phone Number

- Proficient in Salesforce administration, including user management, security settings, data management, and customization of objects, fields, workflows, and validations. - Implemented Salesforce profiles, roles, permission sets, and sharing rules to ensure proper access and data integrity. Designed and implemented custom reports, dashboards, and analytics to provide insights and improve decision-making processes. - Strong understanding of Salesforce automation tools such as Process Builder, Workflow Rules, Flow, and Approval Processes, and ability to configure and maintain them. - In-depth knowledge of Salesforce data model and relationships, including understanding of junction objects, master-detail relationships, and lookup relationships. - Proficient in data migration and data cleansing techniques, including using data loader tools and working with data import/export wizards.

- Built and organized CRM administration flows for sales, QA, and order processing.- Managed day to day operations for order support/customer service teams and developed CRM business administration processes and flows.- Successfully implemented automated flows to increase sales close won opportunities by 20% from 2020-2021.- Reached 2020 goal of successfully assisting over 1000 clients per month on average.- Led order support team to win AT&T top churn rate award (2019) for Texas region.- Achieved our 2021 goal of successfully assisting over 1000 clients per month on average. - Managed CRM training including understanding business flows and processes with sales, QA, order processing- Interviewed and hired candidates for order support and sales consultant positions - Collected monthly reports and analyzed sales through OPUS to CRM

- Updated and managed website content for Summer Wonders summer camp usingWordPress.- Constructed and designed registration forms for each grade and session.- Implemented plugins to manage payment for successful registration using Stripe.- Designed custom CSS rules to create consistent, elegant, page layouts.- Collaborated with project manager and clients to implement discussed changes in a timelymanner.