Oversee development and Support of Web-based multi-carrier shipping software.

Motivate team of call center agents on inbound callsSpot-check listening in on calls to make certain team followed provided scriptsHandle escalated calls where I was able to provide the right resolutions and amazing experiences for customers Product expert to train agents on problems that might arrive and not answered in our internal databaseResponsible for supporting agents on calls by answering questions, teachings them to find answers in our reference material, providing context and verbiage, and helping them to make the right judgement calls on their calls

Maintain seventeen accounts by verifying, allocating, and posting transactions .Maintain supply inventory; verify inventory levels, place orders with different vendors.Provide friendly and accurate Spanish translation with an emphasis in Orthopedic care.

Process clinical supply orders for 11 clinics and maintain the database and user interface used by individual clinics to place their orders.Maintain the schedule of 14 practitioners spanning 5 different facilities.Discussing different contraceptive options and running laboratory test to assist in the prevention and treatment of communicable diseases.

Ongoing training that enhanced employee performance and helping build a motivated workforce.Implement and train staff of new products and then perform local area marketing to insure a successful launch averaging one new product a month.Make the weekly schedule of 55+ employees insuring we are fully staff and meet labor budget guidelines.Plan, prioritize and delegate work tasks to ensure proper functioning of the departments.

Discover and then fill holes in the pharmacy networks by running and analyzing geo location reports.Prepare reports concerning the pharmacy networks for sales and for submission to the Health and Human Services for Medicare Part D submissions. Assist Members, Pharmacies, Doctors, and Plan Providers in submitting pharmacy claims, and if not approved assist them in finding an approved medication or help walk through the preauthorization process.