Bridge is a cloud-based enterprise patient portal and patient engagement solution. ➣ Supervised $1.2 million ARR in mid-market & Enterprise healthcare clients. ➣ Oversaw onboarding, implementation, and the customer life cycle.➣ Responsible for health and growth opportunities within the Bridge client portfolio.➣ Trusted advisor and voice of the client; advocating for client priorities and aligning mutual business goals. ➣ Fostered strong client relationships by driving product adoption through consistent communication and relentlessly demonstrating value.➣ Implemented Client Services’ policies and procedures, ensuring success and speed of implementations; improving client experience, driving value, and lessening project fatigue.➣ Managed direct and channel partner clients, ensuring renewals and retention.➣ Increased Bridge functionality and revenue through thought-driven R&D discovery sessions with internal and client teams. ➣ Led data-driven QBRs and ABRs ensuring return on investment and customer alignment on current and future initiatives. ➣ Managed and distributed monthly client invoices; utilizing Zoho, Xero, and Twillio.

Inovalon is an information technology company helping healthcare providers and payers simplify administrative and clinical complexity by optimizing reimbursements, care quality, and staffing through its cloud-based software. ➣ The Senior Account Executive sells Inovalon's Revenue Cycle Management Software as a Service product directly to new and existing healthcare corporations - specifically the administrative personnel that require access to the various Medicare, Medicaid, and commercial payer applications to perform their job functions.➣ Managed and supported over 250 customer accounts - ranging from Small, mid-market, and enterprise-size clients. ➣ Successfully met assigned weekly, monthly, and quarterly sales metrics and quotas. ➣ Methodically performed outbound prospecting, qualifying, and contact verification for Inovalon services utilizing the CustomerCentric™ sales processes - requiring a minimum of 60 outbound dials per day through the Salesloft engagement platform. ➣ Farmed and hunted net new sales leads across lines of business within the ambulatory healthcare market. ➣ Utilized Salesforce CRM for opportunity tracking and sales pipeline management.➣ Performed detailed software presentations of Inovalon's suite of cloud-based products via video conferencing.

Greenway Health is a healthcare technology company that provides innovative software solutions and services including electronic health records, practice management, and revenue cycle management solutions. ➣ Exceeded $1.1 million annual sales quota through needs analysis and addressing critical business needs. ➣ Established rapport and trust with a territory of 300+ assigned existing clients while creating and maintaining a healthy pipeline of prospective sales. ➣ Met monthly and annual quotas; responsible for a comprehensive, full-cycle sales process including creative lead generation, in-depth discovery, driving solution demonstrations, negotiations, and closings. ➣ Orchestrated general and detailed demonstrations of Greenway Health products over the web and on-site for customers. ➣ Prepared professional cost proposals for customers through Oracle CPQ software. ➣ Maintained comprehensive knowledge of all Greenway services, products, procedures, and promotions.

CareSync was a SaaS technology company that provided health coordination and management solutions, primarily focusing on chronic care management and patient engagement. ➣ 50% nationwide travel implementation and account management role - onsite training and representation with small, mid-market, and enterprise-level healthcare organizations. ➣ Implemented Value-based Care and Care Coordination programs, including; Chronic Care Management, CPC+, Annual Wellness Visits, and Transitional Care Management services. ➣ Developed trusted client relationships by demonstrating a customer-focused process through detailed analysis, assessment, and execution. ➣ Conducted onsite and remote training with providers and their clinical teams throughout the project life-cycle. ➣ Established and measured financial and clinical goals for each client’s value-based care programs; succeeding through agreed-upon workflows and metrics. ➣ Exceeded monthly patient enrollment metrics - Enrolled over 5,000 patients into CareSync services.➣ Gained proficient understanding and experience in EHR & Practice Management workflow efficiencies. ➣ Practical knowledge in Athenahealth, NextGen, eClinicalWorks, Greenway, Allscripts, et al.

Pioneered the development of Bay Injury and Rehab’s business marketing program. Provided a strong presence outside the clinic with a professional and sympathetic attitude. Quickly demonstrated the skill and ability to develop business relations and establish business growth through new patient acquisition. ➣ Developed a firm and trusting relationship with Baycare Medical Group, resulting in Dr. Sam Meyers being inducted into the USL Tampa Bay Rowdies medical team.➣ Fostered professional relationships with medical providers, staff, and patients, in a dynamic medical field, through attention to detail and exemplary passion for customer service.➣ Performed exceptional follow-up including handling and creation of marketing deliverables, further resulting in increased referrals and repeat business.➣ Worked internally for two years as a Chiropractic Assistant, following treatment plans and rehabilitation programs with patients.➣ Conducted front desk administrative operations when needed; including scheduling, billing, and patient intake.➣ Exposure to all aspects of the business helped further understanding of alternative medicine, and further marketing safe and effective treatment.

Over five years dedicated to conscientious customer service in front and back of house operations at one of Tampa’s predominant bar and restaurants.- A strong team member, assisted managers/owners in conducting advertising, web development, and improving customer satisfaction. Full understanding of business duties, having risen through the ranks from security to tending bar solo.- Executed systems for staffing, scheduling, inventory, and training.- Enhanced brand image through managing social media campaigns and implementation of company website, further developing an audience and maintaining customer satisfaction.- Responsible for completing all necessary aspects of day-to-day business, including: Bank and drawers accounted, continued health and safety, cleanliness to utmost standards.- Five years experience with Aldelo Point-Of-Sale systems.- Demonstrated the importance of strong interpersonal skills allied with afundamental understanding of the need for standard operating procedures.

As a CAD Technician, responsibilities involved preparation of Utility Flow Diagrams, Process Flow Diagrams, Process and Instrumentation Diagrams, and other deliverables for the Piping Design Group. Experience includes preparing Front End Engineering Design (FEED) and detail engineering design project documentation. Additional Training:MicroStation V8 MicroStation JSmartPlant P&IDSmartSketchPegasusTSI Training Program