- Provided crucial support to new management during a 3 month period after purchase,following high attrition of experienced staff members.- Maintaining customer relationships based on rapport and service standards.- Responsible for opening, closing and cleaning the shop.- Cash management and counting.- Stock management, rotation and order duties via various suppliers.- Focus of the shop has become more food orientated which has allowed me to preparemy own food ideas to be served to customers.

- Maintained a high level of customer service and atmosphere for a recognised brand.- Recorded and escalated customer complaints, when required.- Responsible for opening, closing and cleaning the shop.- Cash management, counting and bank deposits.- Processed staff wages in manager’s absence.- Stock management, rotation and order duties via various suppliers.- Attended formal coffee training events to experience and understand new products.

- Operated at a high level of customer service and built rapport with regular customers.- Prepared drinks and food, as well as waited tables.- Cleaned shop floor and toilet facilities at end of shifts.

- Worked as part of a team to ensure a high service standard in a time pressuredenvironment for functions up to 120 guests.- Stock management, rotation and order duties, required structured planning.- Awarded the Basic Food Hygiene and Handling certificate after assessment.

- Developed rapport with customers and cash handling responsibilities.- Presented a high standard of dishes in a timely manner.- Stock management and rotation duties, helped to minimize waste and ensured adherence to EHO standards.