Andrew Smith Email & Phone Number

Chicago, Il, Us

Remote

• Introducing and educating development team through agile development methodologies in order to create repeatable and predictable feature delivery cadences• Collaboratively curating quarterly product roadmap with product owners and software founders to forecast projected development initiatives and iteratively deliver critical software improvements• Collected, presented, and maintaining robust total addressable market competitive analysis for C-Suite leadership to consider expansion opportunities representing nearly $65 million in possible revenue

• Functioned as scrum master for two squads of developers, while utilizing agile practices to deliver iterative MVPs and product enhancements with cross-collaboration from UX, Sales, and Operations• Successfully led the Product team in 2023 with a team-leading 20+ releases of unique product solutions, leading to an increase of customer renewals• Gained positive feedback from supporting Product areas, sales, enablement, UX, and engineering teams for forward thinking, soft skills, and driving development while emphasizing collaboration• Championed the establishment of an efficient release management process, streamlining product development and delivery, reducing errors, and enhancing team productivity

• Utilized robust documentation and stakeholder communication to increase daily active users from 25 to 300+ for internal inventory monitoring application• Transitioned legacy scheduling and travel software to well-regarded external APIs to decrease operational burden by 50%• Conducted weekly qualitative user interviews with power users to implement feedback into iterative software development in conjunction with a collaborative refined backlog • Organized and published 15-page user manual for onboarding new team members to sensor monitoring application

Columbus, Ohio, United States

• Implemented over 20 unique product enhancements by leading an engineering team through continuous collaborative discovery, agile development practices, and extensive documentation using Jira • Fostered collaboration between multiple teams including client management, user experience, analytics, and product departments to raise patient enrollment rates by 22%• Sought out UX stretch role to further knowledge of research methodologies and increase cross team knowledge sharing

Columbus, Ohio, United States

• Bolstered successful launch of high-priority medication support program by collaborating with product team to discover and implement solutions with client feedback • Resolved 3000+ reported Jira tickets representing technical errors within backend application monitoring• Guided two external vendor relationships by surfacing API issues via data reconciliation and weekly stakeholder meetings

Columbus, Ohio

• Led dynamic three to six-week classroom training programs for over 40 new hires in evolving roles within new specialty medication program • Produced and delivered continuous individualized feedback for over 50 employees, leading to 10 promotions• Strengthened client relationships by evaluating training efficiency and iterating from direct client feedback

Columbus, Ohio

• Recruited into inaugural class of high-performing Case Managers for launch of company’s new specialty mediation access and adherence program • Mastered complex customer service workflows to provide differentiated support for patient and providers

Columbus, Ohio Area

• Continually maintained and improved upon prior authorizations performance metrics while utilizing soft skills needed to communicate to users• Co-led Endocrinology Research Team by instructing 12 newly-hired members, facilitating meetings, and partnering with pharma team to develop insight driven workflows

Columbus, Ohio

- Collaboratively taught two classes with 37 second grade students - Curated and implemented curriculum cooperatively with the second-grade team- Fostered a caring atmosphere through classroom management and educational philosophy