Andrew Stapleton Email & Phone Number

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Canberra, Australian Capital Territory, Australia

Supporting the end to end design and delivery of the Finance Transformation Program to provide a modern finance function (system, people, processes, and policy) across the organisation.

Canberra, Australian Capital Territory, Australia

Supported organisational change by turning nascent concepts in to well-defined opportunities using a systems thinking approach and investment logic frameworks to develop business cases for management prioritisation

Australia And New Zealand

Overarching profit and loss management of the Australian Ascend business unit, a point ofsale software system tailored to bicycle retailers. This included developing andoperationalizing an effective business plan for a new international market and building ateam culture of outstanding service from presales all the way through delivery and support.

International

Established four high growth subsidiaries in new international markets and led the brand’s transition from an indirect to a direct distribution channel, improving the customer experience and brand responsiveness.- Trek Bicycle Corporation New Zealand, New Zealand | 2016- Electra & Trek Bicycle Corporation, USA | 2014- Trek Bicycle Corporation South Korea.

Canberra, Australia

Developed and managed the team and business processes required to deliver exceptional customer service across the retailer network. By linking lofty strategic objectives to actionable initiatives and monitorable KPI’s, I helped to scale Trek’s service delivery and maintain a high standard of service, while the business doubled sales and grew customers by.

Canberra, Australia

Led consulting events with small business owners to establish strategic objectives and growth strategies. These events were underpinned by KPI’s and financial benchmarks that I created through the amalgamation of retailer’s financial statements.

United Kingdom And Greater San Diego Area

Standardised the sales and service business processes of twelve international subsidiaries during a significant system upgrade. This created operational efficiencies through a systemic approach and established the foundations for continuous improvement.

Canberra, Australia

- Hired, trained, and led a team of 6 people to deliver best in class customer service to our retailer network.- Established and coached direct reports, peers, and managers in Trek's culture and business practices as we laid the foundation of our new subsidiary.

Executive Master Of Business Administration (Emba), Business Administration And Management, General

Bachelor'S Degree, Communication Studies

Education record