• Deliver efficient, compliant, and high-quality education and advice services to members. • Seminar and webinar program management• Operational performance support and supporting the Member Services team and broader business with the delivery of projects as a subject matter expert. • Conducting quality and assurance reviews of the member services operations• Overseeing the training and accreditation requirements of the team - assess employees’ skills, performance, and productivity to identify areas of improvement• Assisting with team reporting needs and ensuring compliance with legalsuper’s risk framework. • Research, recommend and deliver efficient platforms and technologies• Work closely with the Business Development & Partnerships team to identify and deliver on new business opportunities and industry events. • Work closely with the Member Services Manager to develop and deliver a strong reporting framework with the assistance of the CX, Data and Insights Manager

Key responsibilities:• Build brand affinity for legalsuper and position the business as the super fund of choice for the legal community. • Ensure an optimal and integrated customer experience across all channels and platforms, along with an integrated suite of marketing communication collateral. • Co-ordinating and leading the implementation of the Webinar/Seminar/Education Engagement Strategy to enhance Member engagement and improve Member outcomes and retention.• Co-contributor to the implementation of growth activities and works with other areas within the Fund to drive Member engagement and growth• Deploying automated processes and procedures to implement the Webinar/Seminar/Online Bookings Engagement Strategy• Implementing a reporting suite to measure and track the success of the program, including traction, growth and Member outcomes and automating via internal data platforms• Monitor Member engagement and feedback.• Develop and implement integrated B2B and B2C marketing campaigns. • Use customer data and insights to create customer propositions, test and learn activities and marketing communications to drive growth and member engagement. • Partner and collaborate across functions to deliver on key strategic initiatives. • Report on outcomes and leverage analytics to identify opportunities to optimise engagement and make recommendations for future member engagement programs. • Digital and print content creation. • Support the maintenance and monitoring of digital platforms • Scheduling of live webinars• Preparing and upskilling speakers to ensure professional delivery of content• Maintaining accurate documentation for the digital library• Digital -vendor third party management• Create and manage support materials for advertising purposes and national sales team, including branded merchandise, event collateral, digital and print ads, webinars and video

• Co-ordinating and leading the implementation of the Webinar/Seminar/Education Engagement Strategy to enhance Member engagement and improve Member outcomes and retention.• Co-ordinating the implementation of a range of strategic growth focused initiatives with the National Business Development team including, but not limited to:o B2B lead distribution program and reportingo Member growth and retention initiatives and reporting• Providing strategic support to the National Business Development Team• Co- contributor in delivering end to end Employer strategies and initiatives• Co-ordinating growth initiatives agreed with the Senior Leadership Team• Design implement and coordinate seminar participant registration platform and process.• Co-ordination of strategic lead generation for Business Development Managers (BDMs)• Co-contributor to campaigns across Business Development, Advice & Education, Contact Centre, Brand & Member Experience • Co-contributor to the implementation of growth activities and works with other areas within the Fund to drive Member engagement and growth• Deploying automated processes and procedures to implement the Webinar/Seminar/Go Bookings Engagement Strategy• Sourcing and design of the digital ecosystem to manage participate, end-to-end.• Implementing a reporting suite to measure and track the success of the program, including traction, growth and Member outcomes and automating via internal data platforms.• Monitor Member engagement and feedback.

Manage the educational activities to ensure that the RMIT Projects Plans are successfully implemented within the SchoolLearning and Development - attract and retain talent, develop people capabilities, create a value based culture, build employer brand & motivate and engage employeesLead the design, development, delivery and evaluation of innovative teaching materials, products and services to meet the needs of enterprises, industry and students.Assist the overall Project Director manage staff including the recruitment, selection, induction, work plans, staff development and staff performance of team members and manage all resource implications associated with program delivery including workload allocations, sessional staffing, facilities and timetabling. This includes coaching and mentoring.Work collaboratively with the Project Management team to ensure the School meets productivity and efficiency targets Evaluate individual and organisational development needs through capability skills gap analysis, training needs analysis, talent matrix and performance development/review programs in accordance with the business' strategic plan and succession planning requirementsCreating training programmes that are aligned with the organisation’s goals & objectives Design relevant, targeted and innovative content and training programs to support specific learning projects and programs across client organisationStructure content and engagement initiatives to drive learner retentionSupport with workshops, forums, and in house training through direct facilitation and, or through developing facilitation guides and materialsConsider learning objectives, consult with subject matter experts and source relevant information to develop relevant and contemporary content

Responsible for undertaking and project managing the design, development, delivery and evaluation of innovative, customised, high quality vocational education and training programs and services in the financial services industry group. Coaching and mentoring trainers, with a focus on continuous improvement of learning and assessment in response to changing demands and opportunitiesAssisting in the re-development of programs to offer increased flexibility through measures including blended, online and practical work-based learning; recognition; and customised programs for industry, existing workers, trainees and online study My role as a Senior Educator extends to the interaction & collaboration with staff across all areas of the School, working closely with the VBE Executive and Leadership groups and networking with VE colleagues in other Schools at RMIT. Key Responsibilities• Expanding program offering and enhancing the quality of existing programs• Developing and implementing strategy for the program team, including developing a robust risk mitigation plan• Understanding how different projects interlink and overlap• Working with the HR team to manage staff and resources for programs• Liaising with the marketing and communications team to increase awareness of programs• Managing budgets and reporting on fund allocation• Coordinating and running events and workshops• Gathering feedback and presenting insights• Reporting on program performance to executive team • Identifying opportunities for continual improvement• Developing industry partnerships• Ensuring relevant standards, process and regulations are upheld• Managing and leading a team of sessional teachers

Key Responsibilities• Responsible for teaching across – Diploma of Financial Planning, Diploma in International Business Finance, Diploma of Financial Services, Financial Management, Business Performance and Banking • Creating learning resources according to the needs of their students• Designing course curriculum• Providing training on how to use learning materials• Facilitating learning sessions online or face to face• Grading the work of their students and giving feedback• Assessing whether students are competent in practical work skills• Coaching and mentoring

Franklyn Scholar is a leading workforce education provider with the ability to deliver training across a range of industry sectors and qualifications, on both a local and national scale. As a valued part of the global Acquired Learning businesses, we deliver training solutions to some of the most recognised brand names in the country.Franklyn Scholar offers blended learning solutions. The accredited training programs delivered are individually customized to suit our client requirements. We strive to match training solutions to business outcomes. My role encompasses:• Identifying and developing new business opportunities on a National scale• Strategic planning in order to increase company profits• Creating new target markets/channels• Developing and maintaining contacts with external statutory bodies, peak bodies, industry associations and business partners.• Strategic alliances and executing business strategies• Continually raising Company profile, brand/product awareness, enhancing relationships and providing platforms for future growth

Business Consultant & Business Mentor / Trainer• Small Business Management• Small Business Plans • Networking and Relationships• Business Development• Development and execution of Business plans and strategies• Creating New Target Market/Channels• Financial Record Keeping/Management/Budgets• Strategic Alliances• Training /Coaching/Mentoring• Banking and Finance solutions• Influencing & Negotiation• Motivation• Identifying new Business opportunities & New Revenue Streams• Analysing market conditions, research and current trends• Time management & prioritisation

RMIT - Business Enterprise UnitPrograms:• NEIS Program• A to B Program • Princess Charity• Business Mentoring / Coaching Program - start up business owners / existing small business owners • Business Development / Networking Consulting Program (internal program)Training:• Training - Small Business Management Cert IVWorkshops:• Sales 101 - An overview of the basic sales process• Networking – The essential business skill • Business Financials• Banking and Finance Solutions• Business Innovation - The key difference between market leaders and their rivals• Business Relationships - The fuel that feeds the success of your business• Finding New Customers 101- An overview of the basic principles & techniques to assist you find new customers and generate new sales• Business Trends - Insight into Business Trends & a glance at what’s happening in 2016 • Sales for Non-Sales People - An overview of the sales process, lead generation & a snapshot of the top 5 online marketing trends – “generating new leads”• Small Business Plans• Business Development• Strategic Planning• Creating New Target Market/Channels• Financial Record Keeping/Management/Budgets• Strategic Alliances

RMIT - Business Enterprise UnitRMIT - Business CollegeKey Responsibilities• Responsible for teaching across Certificate IV Small Business Management• Creating learning resources according to the needs of their students• Designing Small Business workshops• Providing training on how to use learning materials• Facilitating learning sessions online or face to face• Grading the work of their students and giving feedback• Assessing whether students are competent in practical work skills• Coaching and mentoring Workshops:• Sales 101 - An overview of the basic sales process• Networking – The essential business skill • Business Financials• Banking and Finance Solutions• Business Innovation - The key difference between market leaders and their rivals• Business Relationships - The fuel that feeds the success of your business• Finding New Customers 101- An overview of the basic principles & techniques to assist you • find new customers and generate new sales• Business Trends - Insight into Business Trends & a glance at what’s happening in 2016 • Sales for Non-Sales People - An overview of the sales process, lead generation & a snapshot of the top 5 online marketing trends – “generating new leads”• Small Business Plans• Business Development• Strategic Planning• Creating New Target Market/Channels• Financial Record Keeping/Management/Budgets• Strategic Alliances

• Home Loans – Purchases & Refinances• Investments Loans• Commercial Loans – Purchases & Refinances• Business Loans• Vehicle & Truck Leasing• Equipment Finance Leasing• Self Managed Super Fund Lending• Car Buying Service – New & Demo• Personal Loans

Responsible for putting together a new business unit within Metricon Homes to market House and Land Packages to Financial Advisers/ Accountants and other third party intermediaries within the state of Victoria

Responsible for building a Target Market for Tenzing to sell Apartments off the Plan to Financial Advisers and Accountants in the state of Victoria

Responsible for the Sales and Marketing Forestry Investments to third party investors, across large dealer group’s, boutiques and accounting practices.

Responsible for sales and marketing of AET SMSF Admin Services and Estate Planning products. Managing an array of financial advisers/accountants practises, in Victoria.

Responsible for sales and marketing of Adelaide Bank investment/mortgage products. Managing in excess of 800 financial adviser/accountant practises, in both Victoria and Tasmania,

Responsible of the Sales and Marketing of Liberty's Non Conforming products across the Eastern corridor of Melbourne.

Responsible for developing new business throughout Victoria. Identifying new opportunities directly and building relationships with new employers, as well as maintaining and cementing relationships with existing clients.

Responsible for sales and marketing of AGC investment products across Victoria. Managing in excess of 120 Bank of Melbourne branches, all Business Banking Units, Financial Advisers and other external financial intermediaries, alternate funding sources and formulating and implementing training sessions.