Andrew Strachan Email and Phone Number
Andrew Strachan work email
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Senior Manager in various fields with well-developed innovative and analytical thinking capabilities alongside excellent communication, interpersonal and project management skills. Is a highly experienced and trained Change Manager who thrives in a fast-paced environment. Has the ability to assist in developing and growing a profitable business in competitive and demanding markets. Passionate about people and their development, and skilled in developing high-performing, dynamic and well-respected teams that focus on creating revenue. Recognised as a proactive, commercially minded professional who is highly results-focused and deadline-driven.
School Of Architecture & Built Environment - Deakin University
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School Manager, School Of Architecture And Built EnvironmentSchool Of Architecture & Built Environment - Deakin UniversityMelbourne, Vic, Au
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Manager, School Of Architecture And Built EnvironmentSchool Of Architecture & Built Environment - Deakin University Jun 2020 - PresentGeelong, Victoria, AustraliaResponsible for strategic planning, budget management and workload monitoring, and is responsible for the provision of exemplary professional and technical services within the School order that the School achieves its strategic targets. The School Manager performs a key leadership role in the development and maintenance of a strong, and effective professional services function for the School as well as providing high-level support and strategic advice regarding its academic programs, academic governance and research activities planning and promotional matters in order that the School achieves its strategic targets. The School Manager is accountable for leading a strong service quality culture within the School and strengthening ties with the different areas of the Faculty, other central portfolio areas, and a wide range of external stakeholders. -
Manager - Regional CampusesDeakin University Sep 2017 - Jun 2020Geelong Waterfront, Waurn Ponds, & WarrnamboolRegional Manager of Student Support areas, providing leadership and strategic direction within a dynamic and customer-centric division, with student success at the forefront of everything we do.
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General ManagerFederation University Australia Oct 2016 - Sep 2017Victoria, AustraliaGeneral Manager of a student-centric division that provides superior service and guidance to students throughout their life-cycle. From Admissions through to Graduation, across Higher Education and VET, my department are there when students need them throughout our many campuses within Australia. -
Project Lead, Student Administration TransformationFederation University Australia Aug 2015 - Oct 2016AustraliaFixed term appointment as project manager of a university-wide restructure, which entailed centralising all student-facing administration services by transferring these services, and the associated headcount, from individual faculties to a streamlined service point. Provided significant change management leadership to the project team and stakeholders more broadly to ensure a successful transition of services and responsibilities. Assisted in ensuring the timely achievement of key deliverables, including improvement of student lifecycle administration services.
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Manager, Integrated Customer Service, Learning & QualityFederation University Australia Apr 2015 - Aug 2015Mt. HellenManaged the Contact Centre in implementing the initial phases of the new customer relationship management (CRM) system by reviewing business processes and ensuring customer service teams were engaged in the change management process. Consulted with a wide range of stakeholders to ensure efficient and effective implementation of the system review. Supported the Contact Centre team through the change management process.
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Principal ConsultantYarringtons Jul 2014 - Apr 2015Victoria, Australiawww,yarringtons.comPrincipal Consultant assisting businesses and organisations in the areas of Client Experience, Executive & Business Coaching, Training, Facilitation, and Clinical Supervision
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Quality Manager - Customer ExperienceTransport Accident Commission (Tac) Aug 2012 - Jun 2014Within a talented Continuous Improvement team, this was an amazing opportunity to work with the Victorian Transport Accident Commission, and complete a significant body of work as the Quality Manager; implementing a number of key projects developed from the voice of the customer -
Commercial ManagerNews Corp Australia Aug 2010 - Aug 2012Geelong West, AustraliaManaged four magazines, two advertising sales team (Outbound Telesales & Account Management), the classifieds call centre and support services. Successfully harnessed all sales opportunities within the customer service channels through training, incentives, process mapping and change management. Implemented organisational change and development by analysing the business’s current framework and implementing a new organisation structure using a consultative approach to ensure engagement, create new roles and introduce new incentives. Increased revenue by 23% in the first four months and by 46% by the end of the financial year by introducing two new roles and creating a dynamic incentive program. -
National Contact Centre ManagerVodafone Australia Mar 2007 - Aug 2010Melbourne, AustraliaAs a member of the Senior Leadership Team at Crazy Johns I was responsible for all national call centres across customer service, inbound sales, outbound campaigns, technical support, broadband, prepaid and GRLmobile. My role was broad and involved training development, culture, recognition programs, marketing, TIO, regulatory, finance, I.T, B2B and much more. -
Learning Consultant & CoachZenith Potential Mar 2006 - Mar 2007Consulting in organisational development and psychological-based training, focusing on Emotional Intelligence, Coaching, Myer Briggs Type, Executive Coaching, Team Dynamics, and Customer Service. Developing and delivering training to best suit client needs, and to maximise proficiency and capability
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Operations Manager Support ServicesOptus Apr 2002 - Mar 2006Managing an agile workforce from 100 to 300 FTE and 10 direct reports, my key responsibilities included: Budget management; Staff management; Strategic initiatives development and implementation; Continuous Improvement; Back Office development for new products. -
Business AnalystOptus Aug 2000 - Apr 2002Working independently and reporting into 5 National Managers, my key responsibilities included: Implementing marketing feedback sessions with customers; Undertaking outbound research via external companies regarding the customer experience; Designing and implementing programs to improve the customer experience and reduce complaints
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Web Contact ManagerOptus Oct 1998 - Aug 2000Designed and implemented the Web-based “Contact Us” site and associated back-end support processes that increased the positive customer experience and reduced the overall cost to serve. This included in-house system development for reporting and workflow, creation of over 500 scripts to reduce Average Hold Time, and the development of writing skills training for the team.
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Retail Sales ManagerFiggins Group 1990 - 1998
Andrew Strachan Skills
Andrew Strachan Education Details
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Oxford Executive Leadership Programme -
Public Relations/Image Management
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Iinstitute Of Executive Coaching & LearningOrganizational Coaching -
Ap Psychology & ConsultingMotivational Interviewing
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The Bouverie CentreClinical Supervision
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ProsciChange Management
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Australian Institute Of PsychologyMyer Briggs Accreditation
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Genos Pty LtdEmotional Intelligence
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Aim Austrian Institute Of ManagementDiploma In Business
Frequently Asked Questions about Andrew Strachan
What company does Andrew Strachan work for?
Andrew Strachan works for School Of Architecture & Built Environment - Deakin University
What is Andrew Strachan's role at the current company?
Andrew Strachan's current role is School Manager, School of Architecture and Built Environment.
What is Andrew Strachan's email address?
Andrew Strachan's email address is an****@****ons.com
What schools did Andrew Strachan attend?
Andrew Strachan attended Saïd Business School, University Of Oxford, Deakin University, Iinstitute Of Executive Coaching & Learning, Ap Psychology & Consulting, The Bouverie Centre, Prosci, Australian Institute Of Psychology, Genos Pty Ltd, Aim Austrian Institute Of Management.
What are some of Andrew Strachan's interests?
Andrew Strachan has interest in Social Services, Civil Rights And Social Action, Education, Animal Welfare, Health.
What skills is Andrew Strachan known for?
Andrew Strachan has skills like Stakeholder Management, Management, Training, Change Management, Coaching, Leadership, Customer Service, New Business Development, Executive Coaching, Performance Management, Business Process Improvement, Project Management.
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Andrew Strachan
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Andrew Strachan
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Andrew Strachan
Coo, Egm, Construction, Manufacturing, Waste Management, Logistics, Building Products & Related Industries, Scaled Growth & Business Start Up, Acquisitions, Team Leadership, Financial Performance & ProfitabilitySydney, Nsw2allurahomes.com.au, bigpond.com
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