• Coordinates and over-sees dispatch and shipping operations to major accounts including: Budweiser, Smurfit Stone, Pepsi, International Paper, and Lear • Oversees and manages day-to-day functions of nine employees including performance reviews and abidance with company policies and procedures• Utilizes strong interpersonal and communicational skills to serve customer concerns• Leads, directs and manages inbound and/or outbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards• Maximizes profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer• Spearheaded a new business venture with Smurfit Stone by integrating systems, training and managing of new staff

Answered all incoming inquiries from customers. Supplied answers to problems as they arose.