Andrew Thomas Email & Phone Number

Greater Bristol Area, United Kingdom

Bristol, United Kingdom

Contribution as the Boeing Defence UK (BDUK) IT Operations Lead Technician is vital to the success of the IT Operations Team as well as the overall BDUK business in the UK. Reporting directly to the BDUK IT Operations Manager, providing functional leadership to the IT Technicians and working closely with the technical team in Bristol in both a day-day.

Bristol, United Kingdom

• After an outsourcing agreement was made between Selex Systems Integration and CSC, my position was TUPE'd into CSC in May 2012.Since then I have been involved in the IT Transformation Programme including Datacentre.
• Manage a small Desktop team carrying out 2nd Line Duties Including:
• Contribute to Project plans for Building relocation including management reporting
• Desktop and user support across the UK This includes usage of VMware, AD, Windows Server 2003, Mcafee, File and Print Servers, LAN and WAN management and Remote Access
• Windows XP, Windows 7
• Dealing with IS queries by phone, E-Mail and face to face.

• Desktop and user support across the UK This includes usage of VMware, AD, Windows Server 2003, Mcafee, File and Print Servers, LAN and WAN management and Remote Access
• Windows XP, Windows 7
• Dealing with IS queries by phone, E-Mail and face to face.
• Application and PC Build management with WDS and AD.
• Blackberry Device and Enterprise server support.
• X-Kryptor remote access support with RSA Token administration.

Bristol, United Kingdom

• Desktop and user support across the UK, Canada and Australia. I also provide onsite cover to our London Headquarters 2 days a week. This includes usage of VMware, AD, Windows Server 2003, CA Anti Virus and Sophos, File.
• Dealing with IS queries by phone, E-Mail and face to face.
• Application and PC Build management with CA DSM tool.
• Blackberry Device and Enterprise server support.
• X-Kryptor remote access support with RSA Token administration.
• Telephony and Network cable management.

Bristol, Bath

• Manage myself and my team’s objectives and align with business requirements
• Work with users to collect information pertaining to requests/problems. Update incident records accurately and completely using the Service Desk call logging system REMEDY
• Manage incidents for data management (TreeSize PRO) and data restores (Veritas Backup Exec and NetBackup) and where resolution is not possible assign call to the appropriate team.
• Establish strong working relationships and understanding between the Service Desk, other support teams and 3rd party suppliers
• Notify users as requested by the resolving area and close incident record on call logging tool when resolution is confirmed with customer group.
• Develop and maintain knowledge of Support procedures, business area processes, and desktop applications and tools. Develop and maintain an understanding of customer Service Level Agreements.

Education record

Btec In It, Major