Andrew Walker Email & Phone Number

Ottawa, Ontario, Canada

• Directed a team of cloud architects who focused on developing public and hybrid cloud solution architectures.• Collaborated closely with clients to design complex, highly-available public and private cloud solutions across various sites, including backup and disaster recovery implementation and testing.• Maintained infrastructure including over 450 servers, several VMware clusters, 1.5PB of storage, achieving 99.95% uptime and ensuring optimal performance and scalability and… Show more • Directed a team of cloud architects who focused on developing public and hybrid cloud solution architectures.• Collaborated closely with clients to design complex, highly-available public and private cloud solutions across various sites, including backup and disaster recovery implementation and testing.• Maintained infrastructure including over 450 servers, several VMware clusters, 1.5PB of storage, achieving 99.95% uptime and ensuring optimal performance and scalability and troubleshooting issues when necessary.• Developed and implemented automated patching solution integrated with change management for Windows and Linux servers utilizing PowerShell and Ansible.• Managed all customer service and internal/external technical escalations. Show less

Ottawa, Ontario, Canada

• Led the cloud operations team ensuring excellent service delivery and maintenance of service level agreements and compliance to ISO 27001, 27017, 27018 and SOC 2 Type 2.• Developed a managed public cloud backup as a service offering leveraging Cohesity DataProtect platform increasing revenue by 20%.• Re-platformed IaaS offering across multiple sites utilizing VMware Cloud Director, vSphere and NSX-T resulting in a 47% decrease in support requests.• Worked with customers to migrate… Show more • Led the cloud operations team ensuring excellent service delivery and maintenance of service level agreements and compliance to ISO 27001, 27017, 27018 and SOC 2 Type 2.• Developed a managed public cloud backup as a service offering leveraging Cohesity DataProtect platform increasing revenue by 20%.• Re-platformed IaaS offering across multiple sites utilizing VMware Cloud Director, vSphere and NSX-T resulting in a 47% decrease in support requests.• Worked with customers to migrate from on-premise solutions to Office 365• Managed all customer service and internal/external technical escalations. Show less

Ottawa, Ontario, Canada

• Developed roadmap in line with analyzed consumer needs, current market trends, and partnerships.• Implemented cost optimization strategy for cloud product business reducing costs by over 30%.• Developed upselling strategy to align complimentary services increasing revenue by 40%.• Worked closely with customers to develop infrastructure, backup and disaster recovery solutions aligned to their requirements.• Managed all customer service and internal/external technical… Show more • Developed roadmap in line with analyzed consumer needs, current market trends, and partnerships.• Implemented cost optimization strategy for cloud product business reducing costs by over 30%.• Developed upselling strategy to align complimentary services increasing revenue by 40%.• Worked closely with customers to develop infrastructure, backup and disaster recovery solutions aligned to their requirements.• Managed all customer service and internal/external technical escalations. Show less

Ottawa, Ontario, Canada

• Fostered a culture of collaboration, feedback, accountability, ownership, innovation, trust, and a continuous drive towards excellence.• Led a team of software engineers in the development of software applications for internal and external use utilizing Java Spring and AngularJS• Worked with key stakeholders to define requirements and develop secure solutions.• Managed mentored and coached software engineering team in their ongoing development.• Implemented and championed an… Show more • Fostered a culture of collaboration, feedback, accountability, ownership, innovation, trust, and a continuous drive towards excellence.• Led a team of software engineers in the development of software applications for internal and external use utilizing Java Spring and AngularJS• Worked with key stakeholders to define requirements and develop secure solutions.• Managed mentored and coached software engineering team in their ongoing development.• Implemented and championed an agile DevOps strategy.• Developed and implemented supporting infrastructure architecture to enable continuous integration and deliver leveraging Docker, Jenkins, Ansible, Terraform, Packer, Traefik and Git• Developed infrastructure automation solution using Java, Angular and Ansible to reduce service onboarding times by 90% Show less

Ottawa, Canada Area

• Plan and implement zero downtime VMware vCenter upgrades from 5.x to 5.5• Design and implement multi-site highly available Exchange 2010 configuration.• Implement NetApp SnapManager for Exchange • Implement NetApp Virtual Storage Console for virtual machine backup and public cloud-based replication for disaster recovery• Created custom storage health reporting system to provide administrators and upper management enhanced visibility into storage capacity and performance for… Show more • Plan and implement zero downtime VMware vCenter upgrades from 5.x to 5.5• Design and implement multi-site highly available Exchange 2010 configuration.• Implement NetApp SnapManager for Exchange • Implement NetApp Virtual Storage Console for virtual machine backup and public cloud-based replication for disaster recovery• Created custom storage health reporting system to provide administrators and upper management enhanced visibility into storage capacity and performance for troubleshooting and capacity planning.• Perform Commvault Simpana upgrades to version 10• Implement multi-site backup and disaster recovery strategy in Commvault Simpana 9/10• Perform VMware View upgrades.• Provide image optimization support for VDI deployments.• Design and implement training platform for classroom-based technology education• Perform advanced customization and workflow design for Embotics vCommander public cloud portal to further extend capabilities.• Design and implement custom chargeback and reporting capabilities for public IAAS cloud provider.• Administer inventory of hardware and software• Streamlined and standardized active directory management strategy, optimized group policy strategy. Show less

Ottawa, Canada Area

• Provide direct day to day support to internal employees• Manage and prioritize over 2000 help desk requests per year• Administer inventory of hardware and software• Manage desktop and server life cycles• Manage day to day maintenance of server environment• Implemented Commvault backup software, redesigned and optimized backup strategy maximizing disk/tape usage.• Streamlined and standardized active directory management strategy, optimized group policy strategy.•… Show more • Provide direct day to day support to internal employees• Manage and prioritize over 2000 help desk requests per year• Administer inventory of hardware and software• Manage desktop and server life cycles• Manage day to day maintenance of server environment• Implemented Commvault backup software, redesigned and optimized backup strategy maximizing disk/tape usage.• Streamlined and standardized active directory management strategy, optimized group policy strategy.• Designed, implemented and maintained VMware View environment supporting 200 users with a mix of persistent and non-persistent pools.• Designed, implemented and maintained application virtualization strategy reducing daily support costs.• Designed, implemented and maintained standard user persona strategy • Designed and implemented server virtualization strategy reducing physical host count by 95%• Standardized client endpoint configurations.• Streamlined software and operating system deployments.• Designed and implemented domain migration strategy for 300+ users and over 1000 clients and servers.• Designed, implemented Pivotal CRM infrastructure upgrade, provide end to end management and support for Defense Solutions division.• Provide backup support to infrastructure architect assisting with network and storage design, implementation and maintenance. Show less

Ottawa, Canada Area

• Provide direct day to day support to 110+ permanent and an additional 65+ seasonal employees• Manage and prioritize help desk requests• Administer inventory of hardware and software• Manage computer life cycles• Research and accurately document issues and resolutions• Manage backups• Orientation of new staff and training of existing staff• Manage Active Directory and group policy• Support Office SharePoint 2007 environment• Performed Microsoft Exchange 2003… Show more • Provide direct day to day support to 110+ permanent and an additional 65+ seasonal employees• Manage and prioritize help desk requests• Administer inventory of hardware and software• Manage computer life cycles• Research and accurately document issues and resolutions• Manage backups• Orientation of new staff and training of existing staff• Manage Active Directory and group policy• Support Office SharePoint 2007 environment• Performed Microsoft Exchange 2003 to 2007 Migration • Manage the deployment of Microsoft Windows 7• Manage the deployment of Microsoft System Center Essentials 2007• Manage the deployment of Microsoft Windows Server 2008 R2• Manage the deployment of Mcafee EPO 4.5 Show less

Ottawa, Canada Area

• Provide front line support for over 400 users and computers• Provide telephone/email based support for remote users• Accurately and effectively document issues and resolutions• Utilize technical skills to ensure quick resolution to both hardware and software issues• Utilize customer service skills to keep open communication with users and management to increase satisfaction and understanding• Work with peers to develop solutions to complex technical issues• Developed a… Show more • Provide front line support for over 400 users and computers• Provide telephone/email based support for remote users• Accurately and effectively document issues and resolutions• Utilize technical skills to ensure quick resolution to both hardware and software issues• Utilize customer service skills to keep open communication with users and management to increase satisfaction and understanding• Work with peers to develop solutions to complex technical issues• Developed a single image disk imaging solution to accommodate a wide variety of hardware for rapid system deployments• Scripted a wide variety of tasks to decrease resolution times• Provide basic training on software usage to increase productivity Show less

Ottawa, Canada Area

• Answer customer calls and provide technical assistance• Provide technical assistance to customers via Internet chat• Utilize customer service skills to deal with complex customer situations• Utilize technical skills to ensure quick resolution to customer hardware and software issues• Accurately and effectively document issues and resolutions• Preformed peer to peer coaching on call flow and active listening• Work with peers to develop solutions to complex technical… Show more • Answer customer calls and provide technical assistance• Provide technical assistance to customers via Internet chat• Utilize customer service skills to deal with complex customer situations• Utilize technical skills to ensure quick resolution to customer hardware and software issues• Accurately and effectively document issues and resolutions• Preformed peer to peer coaching on call flow and active listening• Work with peers to develop solutions to complex technical issues• Up sell products to develop complete solutions Show less