Andrew Warzecha Email & Phone Number

Bloomfield, Connecticut, United States

• Developed relationships and gathered information from 35+ technology work streams during 1/1 Go-Live and readiness season
• Managed and maintained project plan
• Facilitated and contributed to meetings supporting technology readiness services
• Prepared and conducted command centers and workshops

Bloomfield, Connecticut, United States

• Developed and implemented Kanban systems used by team of IT Security professionals
• Designed unique project management processes and workflows adopted by stakeholders
• Built a robust Jira environment with team-specific structure of stories, epics, program & portfolio epics
• Introduced Agile policies and practices to improve quality and timeliness of work
• Revolutionized metrics reporting by creating functional dashboards which illustrate project progress, completion rates and due dates

Greater Minneapolis-St. Paul Area

• Assignment with Cigna as an Agile Product Manager on an IT Regulatory Compliance team supporting several audit, risk assessment and remediation initiatives.
• Developed and implemented Kanban systems used by team of IT Security professionals
• Designed unique project management processes and workflows adopted by stakeholders
• Built a robust Jira environment with team-specific structure of stories, epics, program & portfolio epics
• Introduced Agile policies and practices to improve quality and timeliness of work
• Revolutionized metrics reporting by creating functional dashboards which illustrate project progress, completion rates and due dates

Greater Minneapolis-St. Paul Area

• Assignment at Allianz Life as a Remediation Analyst with a Service Quality Management team doing system development and remediation.
• Oversaw large-scale system fixes and led client remediation initiatives
• Managed software code updates and saw them through to successful system release.
• Presented materials and sought direction from multiple leadership steering committees.
• Served on a cross-functional Agile team where each role was interdependent.

Greater Minneapolis-St. Paul Area

• Build and maintain working operational relationships with suppliers, retailers and internal SPS teams.
• Act as a technical escalation for strategic accounts.
• Support customer success by participating in customer business reviews and presenting technical content and addressing technical questions.
• Drive and maintain customer success by maintaining functional and technical knowledge of SPS product offerings.
• Reduce the demand for support through monitoring of forecast/historical trends.

Greater Minneapolis-St. Paul Area

• In addition to below (Analyst I) responsibilities, records and tracks trends to reduce customer effort and contact.
• Leads peers to plan and achieve team goals
• Builds and maintains relationships with high value customers.
• Serves as path of escalation and immediate technical support.

Greater Minneapolis-St. Paul Area

• Provides technical support and training for customers via phone, email, chat and an on-line forum during assigned work hours.
• Answers, evaluates and prioritizes requests from customers having questions or experiencing problems with SPS Web-based services and Electronic Data Interchange (EDI).
• Facilitates problem recognition, research, isolation, resolution, and follow-up for customer problems; referring and escalating the most complex problems to appropriate staff and departments when necessary.
• Provides excellent customer satisfaction measured by the SPS customer satisfaction process.

Greater Minneapolis-St. Paul Area

Handle various parts of the video production process. Major components of the position include concept generation, scripting, storyboarding, project proposals, budget forecasting, audio visual production and distribution. Video production responsibilities include lighting, audio capture, shot composition, and editing.

Extending The Link (ETL) is a nonprofit organization dedicated to the creation of an annual documentary illustrating under told social injustice issues around the world. It is the Team Lead's responsibilities to organize, manage and direct the creation of a documentary film. This position assumes the role of director, producer, cinematographer, and editor.

Collegeville, MN

Media Services integrates the traditional notion of audio visual services and the many, often integrated, media content types used for instruction. Media Services encompasses audio, video, photography, presentation technology, videoconferencing, digital video editing, podcasting, and web-based collaboration

St. Cloud, Minnesota Area

Coordinate various office functions including business operations forecasting, social media management and implement several project initiatives.

St. Joseph, Minnesota Area

* Oversee the entire production workflow turn vision into reality* Primarily responsible for planning, scheduling, managing and delivering all aspects ofdigital production for visual effects* Practice leadership and communication with team members to build effective teams* Work collaboratively with all team members and delegated specific duties.

Waite Park, MN

* Create and maintain relationships with customers and product representatives.* Acquired sales training and developed proper sales technique.* Sold highly specialized gear such as bikes, golf, technical outerwear, etc.