Responsible for the management of Strategic Global Accounts, managing the relationships between Insight and its key clients whilst overseeing all aspects of the relationship, from initial contact to ongoing growth and new business engagements. Responsible for setting the global strategy and playing a pivotal role in driving new business, owning strategic relationships, and carrying the global sales quota. Working in close partnership with a broad range of cross functional stakeholders and… Show more Responsible for the management of Strategic Global Accounts, managing the relationships between Insight and its key clients whilst overseeing all aspects of the relationship, from initial contact to ongoing growth and new business engagements. Responsible for setting the global strategy and playing a pivotal role in driving new business, owning strategic relationships, and carrying the global sales quota. Working in close partnership with a broad range of cross functional stakeholders and closely collaborating with the client to build and deliver innovative and cost-effective value propositions which enrich their business, and that of their Enterprises alike. Continually collaborating with members of Insight’s leadership team to develop new strategies for growth within existing accounts and when acquiring new client logos. Show less

Responsible to build and reinforce relationships across Vodafone globally, and in local accounts, positioning Eviden as a strategic business partner. Co-develop new Industry-specific solutions with Vodafone which meet their objectives and growth strategy. Accountable for e2e account health from sales to operational excellence in both service and project delivery, and overall stakeholder relationship management. Define, own and drive the execution of account strategy, growth plan and ambition… Show more Responsible to build and reinforce relationships across Vodafone globally, and in local accounts, positioning Eviden as a strategic business partner. Co-develop new Industry-specific solutions with Vodafone which meet their objectives and growth strategy. Accountable for e2e account health from sales to operational excellence in both service and project delivery, and overall stakeholder relationship management. Define, own and drive the execution of account strategy, growth plan and ambition, supporting internal teams to align with the overall global Account Plan. Lead change to strengthen customer centricity, and motivating teams to deliver their targets and achieve success in their accounts. Show less

Responsible to build and reinforce relationships across Vodafone globally, and in local accounts, positioning Atos as a strategic business partner. Co-develop new Industry-specific solutions with Vodafone which meet their objectives and growth strategy. Accountable for e2e account health from sales to operational excellence in both service and project delivery, and overall stakeholder relationship management. Define, own and drive the execution of account strategy, growth plan and ambition… Show more Responsible to build and reinforce relationships across Vodafone globally, and in local accounts, positioning Atos as a strategic business partner. Co-develop new Industry-specific solutions with Vodafone which meet their objectives and growth strategy. Accountable for e2e account health from sales to operational excellence in both service and project delivery, and overall stakeholder relationship management. Define, own and drive the execution of account strategy, growth plan and ambition, supporting internal teams to align with the overall global Account Plan. Lead change to strengthen customer centricity, and motivating teams to deliver their targets and achieve success in their accounts. Show less

To lead Sales globally into Vodafone Group and own the relationship personally into Vodafone UK&I. Analyse market trends and implications to develop strategies to participate in resultant opportunities in all accounts. Identify leads and build opportunities, present capabilities and gain commitment from key client stakeholders. Act as a coach to CXO’s and Senior Stakeholders in helping them to develop strategies leveraging global sourcing, whilst establishing Atos as a thought leader, trusted… Show more To lead Sales globally into Vodafone Group and own the relationship personally into Vodafone UK&I. Analyse market trends and implications to develop strategies to participate in resultant opportunities in all accounts. Identify leads and build opportunities, present capabilities and gain commitment from key client stakeholders. Act as a coach to CXO’s and Senior Stakeholders in helping them to develop strategies leveraging global sourcing, whilst establishing Atos as a thought leader, trusted advisor and preferred partner to them, their teams and the global organisation. Show less

Heading Intense Technologies European HQ based in UK, and responsible to lead the Sales initiative across Europe and for Vodafone Group worldwide. Intense Technologies produces software products that are designed for digital business transformation. Our platform is cloud-based and designed to seamlessly integrate with our clients’ existing systems. There is no need to rip and replace existing assets, ensuring a rapid return on investment despite technological barriers. Our core business… Show more Heading Intense Technologies European HQ based in UK, and responsible to lead the Sales initiative across Europe and for Vodafone Group worldwide. Intense Technologies produces software products that are designed for digital business transformation. Our platform is cloud-based and designed to seamlessly integrate with our clients’ existing systems. There is no need to rip and replace existing assets, ensuring a rapid return on investment despite technological barriers. Our core business evolves around the enablement of new cutting-edge technology and innovation of existing Business Support Systems to generate our clients increased revenue, improved operational efficiency, business agility and deliver superior Customer Satisfaction. Show less

Responsible to penetrate Sales in Europe, and for Sales within Vodafone Group worldwide; delivering Flytxt’s vision to generate over 10% economic value for its customers from their existing Data through Flytxt’s leading Big Data Analytics and Customer Value Management solutions. Flytxt offers a full suite of Internal and External Monetization solutions for increasing revenue, reducing churn and enhancing customer experience, and offers solutions with a full Service Delivery model combining… Show more Responsible to penetrate Sales in Europe, and for Sales within Vodafone Group worldwide; delivering Flytxt’s vision to generate over 10% economic value for its customers from their existing Data through Flytxt’s leading Big Data Analytics and Customer Value Management solutions. Flytxt offers a full suite of Internal and External Monetization solutions for increasing revenue, reducing churn and enhancing customer experience, and offers solutions with a full Service Delivery model combining Technology, Consulting and Execution to deliver positive guaranteed economic impact to its customers. Show less

Responsible to build and lead the EMEA Sales & Pre-Sales teams to deliver the Regional sales target and strategy to increase business growth of new solution sales and securing new logo’s; implement and manage strict Sales processes; provide direction; drive performance improvement; and build client relations to establish an environment and foundation for future Sales growth via both direct and channel routes meeting customer requirements, ensuring that innovation, differentiation and a… Show more Responsible to build and lead the EMEA Sales & Pre-Sales teams to deliver the Regional sales target and strategy to increase business growth of new solution sales and securing new logo’s; implement and manage strict Sales processes; provide direction; drive performance improvement; and build client relations to establish an environment and foundation for future Sales growth via both direct and channel routes meeting customer requirements, ensuring that innovation, differentiation and a competitive advantage is attained; provide structure and processes ensuring the business is able to scale to meet evolving market conditions, and achieve challenging Sales targets. Also as the Strategic Account Director for Vodafone, responsible for fostering relationships across Vodafone Group, leading new business initiatives and to strategically position Convergys as a Vodafone Preferred Supplier. Show less

Responsible to lead account strategy and manage the overall Vodafone relationship; to grow and manage a portfolio of key on-going programmes; to identify, develop and close new opportunities across both existing and new divisions; to facilitate multi-disciplinary client engagements at all levels; to foster executive relationships; and to seek partnership opportunities to broaden the footprint into new accounts ensuring sustainable growth and overall Account health.

Responsible for managing the Vodafone Group relationship working across Vodafone Global, Vodafone Procurement Company (VPC), and leading all VAS engagements at Vodafone OpCo account level. Instrumental in the implementation of robust Customer Engagement and Communication Plans, leading the Vodafone Supplier Performance Management (SPM) process across all participating OpCo’s, dealing directly with each evaluator, and interfacing between all internal functions to drive and promote positive… Show more Responsible for managing the Vodafone Group relationship working across Vodafone Global, Vodafone Procurement Company (VPC), and leading all VAS engagements at Vodafone OpCo account level. Instrumental in the implementation of robust Customer Engagement and Communication Plans, leading the Vodafone Supplier Performance Management (SPM) process across all participating OpCo’s, dealing directly with each evaluator, and interfacing between all internal functions to drive and promote positive change and process improvement activities, resulting in an improved company ranking and relationship status. Working closely with Vodafone Global and the VPC at all levels to position Comverse as a strategic preferred supplier, and to harness Vodafone objectives to build new opportunities for Comverse whilst leveraging personal relationships and Market knowledge brining these to fruition. Show less

Responsible to build customer relationships and grow revenues for all accounts across Western Europe & Africa, and additionally for Vodafone Group worldwide. With a primary focus across Vodafone Group, the key objectives in this role were to determine account strategy, correctly position territorial teams in the qualification of new business opportunities, increase the pipeline, ensure maximum up-sell on existing business, and steer ongoing customer relationship management to ensure that… Show more Responsible to build customer relationships and grow revenues for all accounts across Western Europe & Africa, and additionally for Vodafone Group worldwide. With a primary focus across Vodafone Group, the key objectives in this role were to determine account strategy, correctly position territorial teams in the qualification of new business opportunities, increase the pipeline, ensure maximum up-sell on existing business, and steer ongoing customer relationship management to ensure that expectations are fully met. Show less

Responsible to grow new business opportunities whilst maintain longevity across existing business ventures, and to implement a “Vodafone Team” that will fully engage with, optimise sales of products and services toward, and provide world class support to Vodafone Group.Targeted to increase customer satisfaction, define and grow pipeline beyond initial baseline, deliver increased revenue against forecast, increase customer contacts, increase supplier performance and build collaborative… Show more Responsible to grow new business opportunities whilst maintain longevity across existing business ventures, and to implement a “Vodafone Team” that will fully engage with, optimise sales of products and services toward, and provide world class support to Vodafone Group.Targeted to increase customer satisfaction, define and grow pipeline beyond initial baseline, deliver increased revenue against forecast, increase customer contacts, increase supplier performance and build collaborative partnerships. Show less

Responsible for Operational and Account Management over key and strategic Tier 1 accounts. The role to establish and maintain a clear understanding of the customer strategic business and technical objectives, and translate these into clearly defined business requirements. Responsible for overall Customer Relationship Management and to oversee Delivery Programmes to meet project definition, customer expectation, timescales and budget. Robustness in risk and issue management, change control… Show more Responsible for Operational and Account Management over key and strategic Tier 1 accounts. The role to establish and maintain a clear understanding of the customer strategic business and technical objectives, and translate these into clearly defined business requirements. Responsible for overall Customer Relationship Management and to oversee Delivery Programmes to meet project definition, customer expectation, timescales and budget. Robustness in risk and issue management, change control, timely resolution of all blocking issues and effective team management underpinned success in this role. Show less

Responsible for the management of Global Transformation across the LogicaCMG Telecom Products Operations and Sales division. Shape and define the company business model in relation to international office and resource consolidation. Outline upskilling and training requirements for new nearshore resource divisions and plan implementation in readiness for live operations. Determine communications plan with SMT, and provide support across all evolving functions to ensure management of a smooth… Show more Responsible for the management of Global Transformation across the LogicaCMG Telecom Products Operations and Sales division. Shape and define the company business model in relation to international office and resource consolidation. Outline upskilling and training requirements for new nearshore resource divisions and plan implementation in readiness for live operations. Determine communications plan with SMT, and provide support across all evolving functions to ensure management of a smooth transition. Show less

Establish and run, with full P&L responsibility, a world-class Operations organisation (Programme Management, Project Delivery & 24x7x365 Engineering Support) to manage and support 34 customers across EMEA. Adherence of stringent customer specific SLAs and back-to-back 3rd party contracts for all customers were key to deliver organisational success. Sponsor of continuous improvement activities, implementer of a near-shore resourcing project to reduce costs and gain greater departmental… Show more Establish and run, with full P&L responsibility, a world-class Operations organisation (Programme Management, Project Delivery & 24x7x365 Engineering Support) to manage and support 34 customers across EMEA. Adherence of stringent customer specific SLAs and back-to-back 3rd party contracts for all customers were key to deliver organisational success. Sponsor of continuous improvement activities, implementer of a near-shore resourcing project to reduce costs and gain greater departmental profitability, and implementer of a Performance Management System to ensure that employee development was proactively managed and aligned to meet business needs. As senior customer interface and escalation point, built excellent customer relationships through the use of open and honest to-way communications. Additionally responsible as Programme Director for a Tier 1 Group Account in UK, Ireland and Germany. Show less

Responsible for delivering the 3G Network Management Systems (NMS) into Vodafone UK. The scope of this role was to manage the development, design, procurement, installation and integration of the 3G NMS into a “Live” service. Interfacing at managerial, commercial and technical levels to agree customer requirements, determine and underpin programme scope and agree contractual milestones. Robust communication, risk & issue management and strict change control was of primary focus throughout.

Responsible for building a department offering a wide range of Wireless Professional Services to all Mobile Network Operators. Identification of market requirements, sourcing the right skill sets, marketing and industry benchmarking to generate state of the art best practice process by which to win and manage new business was paramount. This role provided the opportunity to change the way in which Ericsson had generically operated by initiating a stand-alone Professional Services department for… Show more Responsible for building a department offering a wide range of Wireless Professional Services to all Mobile Network Operators. Identification of market requirements, sourcing the right skill sets, marketing and industry benchmarking to generate state of the art best practice process by which to win and manage new business was paramount. This role provided the opportunity to change the way in which Ericsson had generically operated by initiating a stand-alone Professional Services department for business growth. Show less

Responsible for customer facing programmes toward Vodafone and One-2-One, working closely with the Sales organisation to win new business. Prime in Managing customer engagements, defining customer requirements, gaining upsell, winning new business, agreeing contractual milestones, management of change control, managing resourcing, and responsible for cost and timing was the basis of this role.

Responsible for the rollout (Design, Acquisition and Build) of 3G Radio Base Stations for a Tier 1 UK Network Operator. Robust project planning, clear communications, and tight budgetary controls were key for efficiency in this role. External factors of site acquisition were cause for ongoing mitigation and risk assessment to prevent project delays. Regular communication, and collaborative planning with the customer ensured customer expectations were met, and installations achieved on time and… Show more Responsible for the rollout (Design, Acquisition and Build) of 3G Radio Base Stations for a Tier 1 UK Network Operator. Robust project planning, clear communications, and tight budgetary controls were key for efficiency in this role. External factors of site acquisition were cause for ongoing mitigation and risk assessment to prevent project delays. Regular communication, and collaborative planning with the customer ensured customer expectations were met, and installations achieved on time and to budget. Show less

Responsible for the delivery of production press tooling for the BMW Mini One, based in Munich. The tooling constituted an investment of £85M, with a further £25M allocated for production of prototype and temporary tooling. Tooling was sourced for manufacture across UK, Germany and Japan, requiring robust project management. The project being geographically split, clear work-package definition, ownership and accountability were paramount to achieve vehicle Launch, as for each day late costs £1M… Show more Responsible for the delivery of production press tooling for the BMW Mini One, based in Munich. The tooling constituted an investment of £85M, with a further £25M allocated for production of prototype and temporary tooling. Tooling was sourced for manufacture across UK, Germany and Japan, requiring robust project management. The project being geographically split, clear work-package definition, ownership and accountability were paramount to achieve vehicle Launch, as for each day late costs £1M per day. Show less

Responsible for the development and implementation of new build technologies and best practise Project Management processes. Interfacing across multi-disciplined teams at technical and managerial level, the strategy to reduce Design and Manufacturing costs whilst improve upon Product Quality and Time to Market KPI’s. Benchmarking of competitors and the introduction of new concepts were the key to this role.

Responsible for the implementation and management of a vehicle assembly environment, involving all aspects of design, facility refurbishment, tooling build, zone layout, staffing, and product delivery. The resource profile grew from an initial staff of 5 to a 239 across Production, Maintenance, Logistics and Quality, working double-day and nightshift working patterns, producing thousands of components per day.