David Shaw Email & Phone Number

Tempe, Arizona

Tempe, Arizona

Responsible for providing customer service and managing the sales process for my Field Account Executive (AE). Daily duties consist of: quoting, ordering and account management, mailbox and call management, part requests, report generation, order fulfillment, reporting, and collections. Pre-sales support functions include: pre-qualification of accounts, product pricing, research, configuration and product information.

Tempe, Arizona

•Made outgoing client calls in support of the organization's sales requirements.•Worked on special projects for clients and sales force as needed.•Attended Company, vendor, and publisher trainings and webinars, as directed.•Built relationships with other Insight departments and increase efficiencies where applicable.•Prioritized and responded to incoming client calls and emails.•Prepared, managed and submited sales quotes accurately into the appropriate quote entry system.•Researched technical information on product requests and ensure access to procurement.•Responsible for correct and accurate order processing.•Ensured all client purchase orders/credit card orders were entered, configured.•Ensured special bid pricing was applied and correct cost was captured on every order before order was released.•Ensured contract compliance.•Provided reporting for clients.•Requested and/or set up new client sold-to's, bill-to's, and ship-to's as needed.•Managed pricing (agreement manager, contract module) and worked with vendors on special pricing.•Assisted clients with their web accounts with Insight.•Ensured correct and accurate order fulfillment•Responsible for RMA management, credit re-bills and collections facilitation.•Followed-up on all open client returns in a timely manner.•Followed through to make sure the replacement order (if applicable) was placed and shipped.•Positive interaction with Customer Service /Purchasing on RA/Replacements.•Kept sales force informed of any problems and final resolution of issue.•Provided order status for client base.

Phoenix, Arizona

Provided the highest level of customer service. Increased customer service metrics at every branch I worked at.Increased revenue by selling ancillary products by using effective sales techniques.Showcased leadership skills by mentoring and coaching other employees.Maintained a proper fleet mix to maximize revenue growth in order to upgrade customers into higher value vehicles.

Phoenix, Arizona

Increased branch revenue by signing up potential clients while maintaining membership rentention.Trained employees how to instruct classes to comply with corporate guidlines. Created weekly schedules and completed payroll for all hourly employees.Interacted with members and ensured a high level of hospitality and customer service was provided by all employees.

Chandler, Arizona

Diagnosed motorcycles and repaired using factory certified training.Recieved annually factory training all over the country.Operated and managed the collision repair department. Communicated with insurance agents and customers to repair damaged motorcycles.Reached the highest level of motorcycle mechanic class. A-level technician.

Bachelor Of Arts (B.A.), Business: Tourism Management & Development

Management Supply Chain Management Finance Marketing

Transfer, Business Management

Undergrad prerequisites for my business degree before I transferred

Associate'S Degree, Harley-Davidson