Andrew Jayawickreme, Ma Email & Phone Number

San Francisco, California, United States

Leads most aspects of the 24-7 hotline including the suicide prevention, drug & relapse, and hiv & aids nightline. Manage the operations of all hotline processes including, scheduling, volunteer & staff support, systems & technology issues, continuing education & training, referrals and networking.Assist the Director of Programs to establish the program structure & design, maintain systems, policy, and procedures.

San Francisco, California, United States

San Francisco, California, United States

• Supervision of all daytime, overnight and weekend staff on 988 and all Hotlines including scheduling, staff support, systems and technology issues, staff training, mentorship, and referral networks.• Develop a culture of collaborative teamwork, mentorship, and accountability to increase staff engagement and commitment. Identify and address staff education needs inclusive of continuing education trainings/activities.• Hire, onboard, train, develop, and supervision of hotline overnight and weekend staff.• Provide proactive and time performance feedback and supervision of staff. Encourage open two-way dialogue about how to improve services and meet contract requirements.

San Francisco, California, United States

San Francisco Bay Area

• Assess caller’s needs and provide emotional support through a variety of methods including providing agency and validation, reframing events, reflecting feelings to content, focusing on strengths, normalizing feelings, grounding, organizing thoughts and modeling communication, gathering external and internal resources, and offering referrals• Provide crisis intervention by assessing suicidality and resourcing emergency services• Assist with the support and training of volunteers• Provide Access-Line intake (Medicare and Medical healthcare) referrals and support

San Francisco Bay Area

• Developed automated reporting of total compensation, market data, and analytic tools with GUIs that integrated Excel, Access, WorkDay, Sharepoint, and Reward.• Provided quarterly bonus accruals, model projections and cost analysis of merit and bonus; leading to the annual year-end pay cycles.• Provided total compensation reporting and analysis for board materials, senior management, and team members. • Assisted in the design, analysis, presentation, implementation and administration of select incentive plans and compensation programs with emphasis on cost modeling and business impact.

Boston, Ma

• Managed the deferred compensation computation (executive compensation) accounting and forecasting, enhanced data integrity, reporting detail and analysis, including incorporating accounting policy changes and database developments.• Managed month-end closing process. Coordinated, prepared, and reviewed entries (multiple currencies.) Consolidated subsidiaries, including elimination of intercompany transactions.• Prepared profit/loss variances versus budget and communicated to management. • Coordinated with internal and external auditors.• Assisted with footnotes and preparation of financial statements.• Oversight of GAAP compliance; assisted with IFRS transition.• Reviewed fixed assets schedules, depreciation and disposal.• Assisted with compliance to ensure appropriate controls were maintained, documented and operating effectively to support strong Internal Controls, fulfilling Sarbanes-Oxley requirements.• Exercised management authority concerning staffing, performance appraisals, promotions, salary recommendations and terminations in accordance with company policies and laws.

Boston, Ma

• Managed forecasting process of portfolio manager incentives plans, including examination of performance returns relative to benchmarks, incentive rate weighting, reasonableness of management fees, and revenue structure. Results for forecasted accrued expenses that were consistently within 1% of actual expense.• Reviewed, analyzed, and calculated incentives for Portfolio Managers and Analysts including all products, payments, allocations, performance returns, domestic & international cash disbursements, and accounting entries.• Coordinated information flow between: US and International Payroll, Partner Services, Tax Services, Cash Management, Forecasting, Accounting Department, senior corporate officers and portfolio managers.• Managed the implementation and review of plan changes calculated outside the incentive system.• Trained and supervised consultants in plan implementations, operations policies and operations procedures, and monitored their work assignments.• Developed highly effective internal financial system that calculated, analyzed and reported the incentive plan details for Portfolio Managers and Analysts (using Visual Basic programs [Excel] and SQL [Access] to transfer data between systems).

Nashua, Nh

• Assisted in the preparation of full disclosure financial statements, including footnotes• Audited Massachusetts and New Hampshire municipalities, commercial clients, and Federal grants• Prepared individual, corporate and partnership returns; interest and dividend income, capital gains, business income, rental and royalty income, and depreciation schedules

• Analyzed data and developed automated client cash flow report using Visual Basic, integrating data tables.• Prepared and booked monthly journal entries including tax adjustments.• Prepared individual, corporate and partnership returns, interest and dividend income, capital gains, business income, rental and royalty income, and depreciation schedules.• Prepared the payroll taxes returns and Sales & Use tax returns (for CA, MA, PA, TX, and VA).

Acton, Ma

• • Assisted controller of software engineering company with analysis and preparation of management reports, and audited (Deloitte and Touche) financial statements.• Managed cash, recommended collection procedures by analyzing sales forecasts, available line of credit, projected disbursements, and business cycles.• Developed processes to automate management reports: budget to actual variances, forecasted revenues, projected disbursements and ratios for external compliance requirements by using Visual Basic (Excel).• Maintained year-end work papers for leases, long-term debt, asset depreciation and amortization, sale and use tax liability, and deferred and earned revenue, warranty and maintenance policies.• Prepared general ledger entries, reconciled bank statements, sales invoices, commissions, bimonthly payroll and 401K withholding, Federal, FICA, and state withholding deposits.

Master'S Degree, Counseling Psychology

Bachelor Of Science (Bs), Accounting

Associate Of Science (As), Computer Science