Liz Rahner Email & Phone Number

San Francisco, California, United States

• Oversee the day to day logistics of a 24/7/365 hotline which providing crisis intervention and emotional support across six crisis lines• Manage a workforce of approximately 120 volunteers and 30 staff; ensure that the hotline is appropriately staffed• Oversaw the organization's transition to the national 988 Lifeline • Hire, train, and supervise program staff• Increased the new volunteer training from four to six annually • Provide emotional support and insight to our staff and volunteer counselors• Report monthly, quarterly, and annual data to internal and external stakeholders

San Francisco, Ca

• Oversaw the day to day functions of TAY substance use, tobacco cessation, Hepatitis C, and Health Equity programming to ensure objectives, goals, and program activities are met• Hired, trained, and provided supervision to programmatic staff • Managed reporting, relationship building, and technical assistance across the San Francisco Bay Area• Developed trainings and educational materials in collaboration with team to support activities of all grants• Managed relationships with key stakeholders, program consultants, and external partners from various health and social services agencies. Attended regular coalition and stakeholder meetings across the San Francisco Bay Area and the state of California• Collaborated with the Wellness Clinic to integrate health equity programs• Worked directly with the evaluator to collect and analyze data across all projects• Ensured compliance with all outreach, promotion, and recruitment policies and procedures and overall quality of all health equity programs

San Francisco, California

• Developed, coordinated, implemented, and evaluated a program aimed to prevent substance misuse, HIV, and Hepatitis C among at-risk TAY (transitional age youth) in San Francisco• Collaborated with existing youth-serving organizations to form a stakeholder group• Initiated a Hepatitis C testing, treatment, and support group • Established protocol for linkage to appropriate, available health services for TAY• Conducted qualitative interviews and focus groups to understand TAY attitudes and behaviors around substance use and sex

San Francisco, California

• Managed the payment schedules for clients with mental illnesses, substance misuse patterns, and chronic homelessness; promptly responded to client and case manager requests to handle urgent needs• Collaborated with clients’ clinical teams at Homeless Outreach Team and UCSF Citywide clinic to support treatment goals and save for future housing• Designed and implemented “gift card program” in order to further support harm reduction

San Francisco Bay Area

• Conducted qualitative research via focus groups with older adults at community meal sites to understand how lunch programs impact quality of life and social connected-ness• Revised client evaluation survey and processes to better understand client outcomes and align with strategic plan goals

San Francisco, California

• Maintain positive relationships with clients, volunteers, donors, and community partners • Provide administrative project assistance and general support to agency

San Francisco And Budondo, Uganda

• Fundraised nearly $23,000 for the expansion of Suubi Health Center; achieved through an email/social media campaign and by planning and executing three events.• Lived in Budondo, Uganda between January-April 2015 and worked with Suubi, which opened in July 2014 and provides quality, affordable health services to a community of 56,000 people.• On-the-ground work included managing the logistics of construction, establishing a budget for Suubi’s sustainability plan, and enhancing the health center’s administrative systems. • Collaborated with the Suubi team and local leaders to develop and improve healthy community behaviors via a hand-washing campaign (which included an educational component presented at schools and the construction of “tippy-tap” hand-washing stations at 10 homes throughout the village) and the establishment of a Maternal and Child Care Day (where 70+ women received prenatal checks and medicine, 60+ children got free services, and 70+ sets of immunizations were administered. Additionally, our village health workers conducted a discussion with dozens of pregnant women about support received, access and barriers to care, and their previous maternal experiences).• Communicated candid on-the-ground progress and setbacks to a global community of supporters on an email list reaching over 230 people and via a personal blog.

San Francisco

• Communicated extensive knowledge of evolving beverage list and 25 item food menu; actively up-sold food and beverage by providing suggestions; generated up to $2,500 in sales nightly• Worked within a 2-person team to provide exceptional customer service and a positive guest experience to up to 120 customers in each 75-90 minute set

San Francisco Bay Area

• Screened and directed approximately 600 calls per week; scheduled and coordinated condo maintenance projects; maintained up-to-date property insurance info for 300+ commercial and residential properties to ensure compliance and reduce liability• Upgraded phone system and renegotiated contracts for phone and internet service, saving $50,000 over the life of contract; organized company events to increase morale and foster team-building

Pittsburgh, Pa

• Senior counselor for 10-14 year olds; planned and executed daily activities for free neighborhood summer camp in Lawrenceville; organized regular field trips destinations such as the Pittsburgh Zoo and Aquarium, Carnegie Science Center, National Aviary, Carnegie Library, etc.• Oversaw two junior counselors; filled in for camp coordinator and oversaw entire camp various times; helped organize the end of camp celebration• Worked with local organizations which provided campers with opportunities such as building bikes with Free Ride, learning to row on the Allegheny River with Three Rivers Rowing Association, and recording a song with Hip Hop on Lock

Pittsburgh, Pa

•Assisted with the implementation of the “Refugee Career Mentoring Program,” a county-wide, collaborative pilot program between DHS and eight local nonprofits which connected highly skilled but under employed refugees with local professionals with experience and expertise to provide mentoring and facilitate employment preparation. The mentors, as well as program presenters, provided the refugees with skills related to job seeking and the American workplace. •Coordinated monthly mentor and committee meetings; wrote monthly newsletter; communicated with committee members, volunteers, and participants to ensure they kept on track; collaborated with supervisor to ensure the continuation of the program beyond the pilot; assisted with general Immigrants and Internationals' Advisory Council administrative tasks

Pittsburgh, Pa

• Aided the professor in creating a curriculum to introduce freshmen to the university and the city • Ran the logistics of the class and offered input and advice to students

Erie, Pa

• Acted as a first point of contact for constituent communication and services• Created and distributed a document to rural constituents with information regarding resources available in the American Recovery and Reinvestment Act; assisted in the Senator’s visits to region

Master Of Public Health (Mph) & Master Of Science In Behavioral Health (Msbh)

Activities and Societies: Vice President of Events, Population Health Sciences Student AssociationCoursework in: Program Management &.

Ba, Political Science, Africana Studies

• Focus in International Relations • Capstone work in conflict management and resolution.

Education record

Activities and Societies: Ikaya Pre-Primary School, Teacher's Assistant; International Students of Stellenbosch, Member• Studied public.

Community Development And Service Learning

Activities and Societies: FADECO: The Family Alliance for Development and Cooperation, WOMEDA: Women Emancipation and Development Agency•.

Massive Open Online Course In Economics, "Challenges Of Global Poverty"

Introduction To Digital Photography