Andrew Ross Email & Phone Number

Raleigh, Nc, Us

Cary, Nc, Us

In this role, I focus on creating positive experiences for both students and instructors. I help new students through the enrollment process, ensuring a smooth transition and boosting their overall satisfaction. I also work closely with new instructors, providing guidance and ongoing support to enhance their integration and teaching success. I coordinate events that leave a lasting impact, all while managing contracts and budgets to make the most of available resources and keep costs down. My approach is all about fostering a welcoming and effective environment for everyone involved.• Developed and executed content strategy to drive audience engagement and improve content quality across platforms.• Achieved 100% payroll accuracy by processing payments on time and ensuring full compliance with financial regulations.• Ensured flawless on-site event execution to successfully gain event goals and maintain smooth operations.

During this tenure, I developed a comprehensive onboarding process that enhanced efficiency, covering background checks, federal vetting, and new employee orientation. I collaborated with legal, compliance, risk management, and business operations teams to create specialized training that maintained compliance and improved knowledge retention. I also compiled data reports, offering clients actionable insights and recommendations. Leading vetting, people operations, and onboarding managers, I fostered cross-departmental collaboration, growth, and cross-training. I co-led HR/Business Operations meetings to ensure seamless onboarding and fulfillment of contractual obligations, conducted subcontractor and temp agency evaluations to improve service standards, and designed a system to track federal background clearances, increasing accountability and processing speed. I also evaluated third-party vendors for CA/N checks and worked with Legal to negotiate contracts, optimizing services and cost management.• Led and restructured people operations to optimize morale and performance by successfully reorganizing tasks and optimizing team alignment.• Authored job descriptions for HR Connections and Onboarding, while streamlining recruitment and sourcing processes in partnership with talent acquisition.• Established vetting department with staffing, SOPs, and eQIP completion for CBP and ORR T2, T4 security clearances to improve vetting efficiency. • Implemented tracking processes for Child Abuse and Neglect (CA/N) checks for ORR contracts to maximize accuracy and reduce delays.• Coordinated mass hiring events with Talent Acquisition, onboarding 500+ employees per event, accelerating team growth, and reducing vacancy rates.• Established network of Points of Contact (POCs) across all states to facilitate timely and accurate CA/N checks.

Greenville, North Carolina, United States

I led social media management, website development, and migration efforts, boosting digital engagement and user accessibility. I compiled and submitted detailed annual program reports to the UNC System Office, ensuring compliance and transparency. I utilized CRM systems, assessment tools, and Kronos timekeeping daily to enhance program operations and reporting accuracy. I also served on hiring committees, supervised support staff, and managed student workers to maintain optimal team performance. I negotiated contracts between university legal/procurement and vendors, securing favorable terms and cost-effective solutions. Additionally, I designed and executed marketing campaigns that increased program visibility and attracted a larger participant base.• Directed management of lifelong learning program and delivered educational services to over 750 adults annually to ensure program success and growth.• Restructured membership requirements and operational procedures, driving 175% increase in revenue and turning operating fund positive within two years.• Recruited and developed diverse lineup of 55+ courses, seminars, events, and trips each semester to enrich educational offerings.• Established and nurtured strategic community partnerships to secure sponsors/donors and enhance program resources.• Updated and refined program’s five-year plan to increase volunteer utilization for greater program efficiency.• Contributed to equitable compensation practices by reviewing salaries and job descriptions for 60+ staff as part of annual compensation calibration committee.• Co-led logistical planning for continuing professional education conferences, including one with 4,600 attendees and $9M in federal grant funding.• Successfully transitioned to virtual programming at onset of COVID-19, while completing pivot in under two weeks and maintaining program continuity.

Greenville, North Carolina Area

I managed daily operations across five senior centers, ensuring seamless performance by overseeing activities, budgets, payroll, and staff. I led payroll processes and open enrollment, ensuring accurate compensation and a smooth benefits experience for staff. I optimized operational efficiency by managing programming calendars, financial reports, and compliance documentation, aligning them with NCDHHS standards. I also standardized SOPs across all centers to enhance consistency and drive greater efficiency.• Enhanced community knowledge on aging and disabilities by coordinating educational programs with expert speakers.• Established strategic partnerships that strengthened program success, events, fundraising efforts, and volunteer recruitment.• Led planning sessions to update five-year strategic plan, successfully aligning organizational goals with community needs and driving long-term impact and community engagement.• Improved service delivery by designing training programs for staff and over 300 volunteers and enhancing skillsets/productivity.• Secured and maintained State Certification for Senior Center of Excellence, while consistently meeting regulatory standards.• Improved agency visibility and outreach by developing marketing materials and launching user-friendly website.

Greenville, North Carolina

Master Of Science - Ms, Therapeutic Recreation/Recreational Therapy

Bachelor Of Science - Bs, Recreational Therapy / Business Administration