Andrew Tomlinson Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

In November 2022 I was offered a great opportunity to oversee day to day operations of the technology sector reporting into the Chief Operating Officer. Within this role my responsibilities increased to incorporate a multi-function team of nine responsible for BAU/Break fix Application support, technical business analysis, vendor Management, line 1.

Sydney, New South Wales, Australia

As an Application Support Lead for Doctors' Health Fund, I manage a team of three located in Sydney and South Australia. My responsibilities include recourse allocation through various projects and initiatives along with heavy emphasis on vendor management. We work with vendors to ensure our SLA's are met and our systems are secure and reliable. Reporting.

London, England, United Kingdom

Led service desk operations, directing a team of five engineers across nine European offices, overseeing end-user support, onboarding/offboarding, executive requests, incident management, and ensuring seamless IT operations while maintaining high levels of user satisfaction. Provided hands-on support to the team and adeptly navigated challenges arising.

London, United Kingdom

I was employed as a Senior IT Helpdesk Engineer with euNetworks. With three direct reports I'm responsible for the IT Support for two offices, located in London & Dublin. My role incorporated all aspects of IT support along with projects designed to improve work process, end-user improvements and IT Security. I held an additional responsibility as.

London, United Kingdom

At DMG:Events, I served as the primary point of contact for IT support under the guidance of the IT Manager, overseeing first, second, and third-line support for two London-based offices. As our organization transitioned to a global support model, my role expanded significantly to encompass support operations across multiple international locations.

London, United Kingdom

Working for Amnesty International was a great opportunity to work in an industry that was new and exciting to me. It was satisfying and rewarding to know I was helping make positive change. Although a brief contract, I was able to get involved in some new and exciting projects, mainly a new mobile device rollout and the implementation of new Audio Visual.

Sydney, Australia

I was offered a great opportunity at Fitness First in which they offered to extend my Australian visa where I worked on a Service desk of four. I was a key member in this small expert team conducting first and second line onsite and remote support to over 75 sites across Australia. Our sites included both gyms and regional offices. During my time at.

Sydney, Australia

I began as a contractor at Sporting Bet and successfully supported the business in a fast-paced, changing environment as they merged into the global brand William Hill, where I secured a permanent position and a Working Visa with the company. Working in a small team who supported two offices in Australia and another in Manilla. We acted as a first & minor.

United Kingdom

Working for a small software house, specialised in Logistics software which also hosted a few small key clients as a managed service provider in IT services. It was my role to field incoming calls and quickly and accurately triage the call and escalate to the correct departments or teams if required. I was able to resolve most IT Services issues at the.

Auckland, New Zealand

I was contracted to be out of hours support for the implementation of cashless public transport system across Auckland, known as the Auckland Integrated Fares System (AIFS) project. I worked as a part of a team working 24 hours in shift patterns during a 5 month period to field calls from members of the public and direct these calls to the appropriate.

Australia And New Zealand

During this time I stepped away from professional work and pursued life experience. I worked and traveled through Australia and New Zealand, working various jobs such as hospitality and sales. I was also fortunate enough to spend a four month period of time working on a Cattle station deep in the Australian Outback

Chelmsford, United Kingdom

Chelmsford College was my first exposure to a larger network containing 4 campuses, 2000 computers and laptops and 98 servers with a centralised telephone system. I was able to work with a larger Active directory forest, Group Policy, Automated system installs and Wider area networks. I worked as a first line engineer and during my time there was able to.