Andrew Tomlinson Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

In November 2022 I was offered a great opportunity to oversee day to day operations of the technology sector reporting into the Chief Operating Officer. Within this role my responsibilities increased to incorporate a multi-function team of nine responsible for BAU/Break fix Application support, technical business analysis, vendor Management, line 1 Information Security, software upgrades & deployments, Testing, Process implementation & documentation uplift, and audit remediation deliverables.

Sydney, New South Wales, Australia

As an Application Support Lead for Doctors' Health Fund, I manage a team of three located in Sydney and South Australia. My responsibilities include recourse allocation through various projects and initiatives along with heavy emphasis on vendor management. We work with vendors to ensure our SLA's are met and our systems are secure and reliable. Reporting to the Head of Technology I plan and implement testing for various internal stakeholders along with approving software releases into our… Show more As an Application Support Lead for Doctors' Health Fund, I manage a team of three located in Sydney and South Australia. My responsibilities include recourse allocation through various projects and initiatives along with heavy emphasis on vendor management. We work with vendors to ensure our SLA's are met and our systems are secure and reliable. Reporting to the Head of Technology I plan and implement testing for various internal stakeholders along with approving software releases into our production environment. I also conduct regular reporting both Internal to the Application Support team to ensure our service and support are conducted in a timely and professional manner but also against our vendors, ensuring we get the support we need to manage and operate our unique systems. Show less

London, England, United Kingdom

Led service desk operations, directing a team of five engineers across nine European offices, overseeing end-user support, onboarding/offboarding, executive requests, incident management, and ensuring seamless IT operations while maintaining high levels of user satisfaction. Provided hands-on support to the team and adeptly navigated challenges arising from Brexit and Covid-19 disruptions. Additionally, I managed vendor relationships, procured necessary hardware and software, and optimized… Show more Led service desk operations, directing a team of five engineers across nine European offices, overseeing end-user support, onboarding/offboarding, executive requests, incident management, and ensuring seamless IT operations while maintaining high levels of user satisfaction. Provided hands-on support to the team and adeptly navigated challenges arising from Brexit and Covid-19 disruptions. Additionally, I managed vendor relationships, procured necessary hardware and software, and optimized resource allocation to meet evolving business needs. I fostered a collaborative and inclusive work environment while prioritizing team development and performance.I held additional responsibilities as Information Security Coordinator. In this role, I contributed to achieving ISO27001 accreditation, ensuring ISMS compliance and managing security incidents. I served as the local IT security point of contact, conducted monthly checks for ISMS and ISO27001 adherence, managed security incidents, and provided policy consultation. Show less

London, United Kingdom

I was employed as a Senior IT Helpdesk Engineer with euNetworks. With three direct reports I'm responsible for the IT Support for two offices, located in London & Dublin. My role incorporated all aspects of IT support along with projects designed to improve work process, end-user improvements and IT Security. I held an additional responsibility as Information Security coordinator for our London office.

London, United Kingdom

At DMG:Events, I served as the primary point of contact for IT support under the guidance of the IT Manager, overseeing first, second, and third-line support for two London-based offices. As our organization transitioned to a global support model, my role expanded significantly to encompass support operations across multiple international locations, including offices in South Africa, Dubai, Singapore, and Calgary. Despite this global reach, I maintained dedicated support for the London offices,… Show more At DMG:Events, I served as the primary point of contact for IT support under the guidance of the IT Manager, overseeing first, second, and third-line support for two London-based offices. As our organization transitioned to a global support model, my role expanded significantly to encompass support operations across multiple international locations, including offices in South Africa, Dubai, Singapore, and Calgary. Despite this global reach, I maintained dedicated support for the London offices, ensuring seamless IT operations and delivering prompt resolution to technical issues. This dynamic environment provided numerous opportunities for growth, including a three-month secondment to our MEA office in Dubai, where I played a pivotal role in supporting IT operations and gaining invaluable experience in managing complex IT infrastructures on a global scale. Show less

London, United Kingdom

Working for Amnesty International was a great opportunity to work in an industry that was new and exciting to me. It was satisfying and rewarding to know I was helping make positive change. Although a brief contract, I was able to get involved in some new and exciting projects, mainly a new mobile device rollout and the implementation of new Audio Visual equipment in our head offices in Shoreditch, UK. I was able to bring experience to their day to day support while ensuring I adhered to the… Show more Working for Amnesty International was a great opportunity to work in an industry that was new and exciting to me. It was satisfying and rewarding to know I was helping make positive change. Although a brief contract, I was able to get involved in some new and exciting projects, mainly a new mobile device rollout and the implementation of new Audio Visual equipment in our head offices in Shoreditch, UK. I was able to bring experience to their day to day support while ensuring I adhered to the high level of security & data protection enforced by Amnesty International. Show less

Sydney, Australia

I was offered a great opportunity at Fitness First in which they offered to extend my Australian visa where I worked on a Service desk of four. I was a key member in this small expert team conducting first and second line onsite and remote support to over 75 sites across Australia. Our sites included both gyms and regional offices. During my time at Fitness First, we conducted a large-scale hardware refresh, upgrading from Thin clients running Citrix system to new Dell Optiplex PCs using O365… Show more I was offered a great opportunity at Fitness First in which they offered to extend my Australian visa where I worked on a Service desk of four. I was a key member in this small expert team conducting first and second line onsite and remote support to over 75 sites across Australia. Our sites included both gyms and regional offices. During my time at Fitness First, we conducted a large-scale hardware refresh, upgrading from Thin clients running Citrix system to new Dell Optiplex PCs using O365 and cloud technologies across all clubs and support offices. Show less

Sydney, Australia

I began as a contractor at Sporting Bet and successfully supported the business in a fast-paced, changing environment as they merged into the global brand William Hill, where I secured a permanent position and a Working Visa with the company. Working in a small team who supported two offices in Australia and another in Manilla. We acted as a first & minor second line support for over 300 users. I also traveled frequently to offices based in Darwin.

United Kingdom

Working for a small software house, specialised in Logistics software which also hosted a few small key clients as a managed service provider in IT services. It was my role to field incoming calls and quickly and accurately triage the call and escalate to the correct departments or teams if required. I was able to resolve most IT Services issues at the first call resolution and also begin developing SQL skills to be able to resolve some of the simpler software calls too.

Auckland, New Zealand

I was contracted to be out of hours support for the implementation of cashless public transport system across Auckland, known as the Auckland Integrated Fares System (AIFS) project. I worked as a part of a team working 24 hours in shift patterns during a 5 month period to field calls from members of the public and direct these calls to the appropriate channels to find a resolution. The calls varied from damaged hardware and equipment at locations around Auckland to price disputes and refunds.

Australia And New Zealand

During this time I stepped away from professional work and pursued life experience. I worked and traveled through Australia and New Zealand, working various jobs such as hospitality and sales. I was also fortunate enough to spend a four month period of time working on a Cattle station deep in the Australian Outback

Chelmsford, United Kingdom

Chelmsford College was my first exposure to a larger network containing 4 campuses, 2000 computers and laptops and 98 servers with a centralised telephone system. I was able to work with a larger Active directory forest, Group Policy, Automated system installs and Wider area networks. I worked as a first line engineer and during my time there was able to take on a larger and larger roles and responsibilities within the team of five including management of the Telephone system and the Symantec… Show more Chelmsford College was my first exposure to a larger network containing 4 campuses, 2000 computers and laptops and 98 servers with a centralised telephone system. I was able to work with a larger Active directory forest, Group Policy, Automated system installs and Wider area networks. I worked as a first line engineer and during my time there was able to take on a larger and larger roles and responsibilities within the team of five including management of the Telephone system and the Symantec backups. Show less