Designed and Implemented Global Leadership Programs: Created and deployed key components of a comprehensive leadership development program, positively impacting over 180 leaders worldwide.Developed Enterprise-Wide Learning Initiatives: Architected and delivered strategic learning solutions tailored to align with Assent's business goals, including innovative professional and leadership development curricula.Facilitated Skill Development: Conducted engaging learning events to address identified skill gaps, fostering a culture of continuous improvement and contributing to key business outcomes.Partnered with Key Stakeholders: Collaborated with stakeholders and subject matter experts to assess performance gaps and define learning objectives aligned with business goals.Applied Instructional Design Best Practices: Leveraged industry best practices and adult learning principles to design and deliver effective, large-scale learning programs across various modalities.Developed Comprehensive Training Materials: Created engaging user training materials, including documents, videos, and job aids for both physical and digital media, supporting Assent's products and services.Maintained Program Integrity: Ensured ongoing improvement and relevance of programs through feedback, evaluation, and alignment with changing business requirements.Thought Leadership and Mentorship: Provided thought leadership on learning trends and methodologies, mentoring and coaching team members to foster their development.Exceptional Facilitation and Communication Skills: Delivered high-quality presentations and facilitated training sessions for diverse global audiences, including executive-level participants.

Restructured the Canadian partner ecosystem, collaborating with senior leadership and stakeholders to assess and align training needs with business objectives, resulting in a more efficient delivery of learning programs.Conducted comprehensive partner assessments to identify learning and development needs, leading to the creation of tailored training solutions that improved program effectiveness by 30% year-over-year.Developed high-impact training materials and programs that enhanced partner engagement and knowledge retention, achieving a 95% satisfaction rate in training evaluations.Led joint initiatives focused on skills development and certification programs, resulting in measurable improvements in learner outcomes and increased adoption of critical industry certifications across multiple sectors.

Led a team of consultants in designing and delivering strategic training programs on digital transformation and technology support for external clients, focusing on skill-building and knowledge enhancement.Partnered with clients to conduct comprehensive skills assessments, identifying technical deficiencies and aligning training modules with their specific needs, leading to measurable improvements in proficiency and performance.Developed and customized innovative training content tailored to client requirements, integrating cutting-edge technologies and instructional strategies to enhance learning experiences and drive engagement.Led product training initiatives for clients on Microsoft, AWS, DevOps, and VMware portfolios, ensuring participants acquired critical skills and knowledge for effective technology implementation and use, resulting in increased client satisfaction.Designed and delivered over 20 bespoke courses in network administration, security, and basic IT skills for external clients, improving learner outcomes and aligning with client-specific goals and objectives.

Collaborated strategically with sales departments to diagnose and map out client-specific training requirements, driving tailored solutions that address both immediate and long-term needs.Delivered high-impact presentations to key clients, articulating the indispensable role of technical training and educating them on evolving certification standards.Orchestrated comprehensive product training programs for sales teams, spanning the full spectrum of our technology training offerings, thereby elevating their consultative selling capabilities.Steered and optimized a diverse training portfolio, inclusive of industry standards like CompTIA and HDI, as well as a range of specialized, non-partner network management courses.Served as the authoritative voice on training and certification at industry-leading technical conferences, establishing both personal and organizational thought leadership in the field.