Andrew Abegglen Email & Phone Number

Hoffman Estates, Il, Us

Schaumburg, Illinois, United States

Oversee all Technical Service Departments for english speaking teams across North America and Europe.

Schaumburg, Il

Schaumburg, Il

Supervisory position overseeing the product support team. Focusing on processes, speed, and professionalism in communicating and supporting both internal and external customers. Work closely with the repair and technical training groups to ensure consistency of content and messaging. Provide timely reporting to Sales, Product Management and Business Development. KPI's focused upon Customer Satisfaction NPS for phone support, call and case metrics.

Schaumburg, Il

Provide consistent and professional technical support for all Audiology Systems products to customers and distributors via telephone, remote computer log-ins and email. Assist internal colleagues through face to face interaction, telephone calls and email. Monitor the competitive environment across product lines and deliver relevant updates to audiology team. Support service and sales initiatives by aligning support and educational efforts towards company and customer programs. Utilize CRM system to document and communicate product/SW issues and complaints to internal stakeholders. Contribute to the correct internal process and routing of feature requests. Ability to multi-task several work related activities at once while taking a positive and proactive approach to each situation. Assist Audiology Systems Field technicians in troubleshooting issues and repair inquiries.

Georgia, Alabama, North Carolina, South Carolina

Develop customer loyalty by providing industry-leading service at each phase of the customer life cycle, from product installation to after-sale technical service, support and product repair. Continuous development of account base through consultative service approach by building relationships through honest, caring, and understanding of each accounts needs. Provide sales leads while aiding the customer in determining the best approach for business growth with product recommendations and services while achieving company goals.Certified HIMSA Products Support Engineer

Analytic and content management specialist ensuring both the E-commerce and customer information websites remained current, accurate, and relevant to the business. Managed the execution of MERIALconnect.com and myBusiness e-commerce website content. Maintained WebTrends reporting for entire North American region including the creation of website tags, profile creation, and specialized reporting as needed by various business entities. Wrote HTML coding to allow for desired operation of site promotional activity. Managed product database, category cross-selling, and product images, promotional materials. Served as primary business testing professional for web projects.

Duluth, Ga

Continuing education specialist for the customer care department; identified, created, and administered training initiatives.

Duluth, Ga

Managed assigned account list while maintaining corporate and departmental goals for sales and quality. Team Lead for Inside Sales as systems expert, HEARTGARD®, PREVICOX®, and vaccine products. Trained new and experienced Inside Sales Representatives in use of Oracle 11.5.5/ 12i and Insight CRM software.

Duluth, Ga

Interfaced directly with internal and external customers to ensure accurate processing of orders and special requests. Recorded customer comments and call information for each interaction so information could be shared throughout MERIAL.

Roswell, Ga

Provided large format copying services for architectural and engineering firms. Developed business to provide faster more efficient service to customers while improving quality of service and support to all customers. Consulted with customers based upon individual needs while increasing profit margin by developing a more streamlined and efficient method of service by technology implementation.