Joe Arana Pmp Email and Phone Number

Led salary and performance reviews to align team objectives with company goals, driving employee engagement and productivity.Mentored and coached team members through one-on-one sessions, enhancing skill development and career growth.Collaborated with HR to define job qualifications for regional positions, streamlining recruitment and ensuring the selection of high-quality candidates.Managed district field service budget, implementing cost-control measures to improve service efficiency and reduce onsite time.Built and maintained customer relationships, utilizing conference calls and emails to retain clients and drive future sales opportunities.Reduced overtime to under 10% by optimizing workloads, improving employee work-life balance.Maintained 85%+ utilization during lean periods through increased contract coverage and billable services.Utilized customer feedback to coach employees and improve service quality, ensuring a personalized follow-up for negative survey responses.Shortened installation time from 8 to 6 weeks, capturing $3.7 million in deferred revenue by streamlining processes and increasing field efficiency.Contributed to the transition from Siebel to Salesforce, providing stakeholder support and customization to meet operational needs.Developed custom Salesforce dashboards, enhancing visibility into worker utilization and service backlogs.Increased employee engagement by 14% through process improvement initiatives driven by feedback from internal surveys.Fostered a culture of teamwork and accountability, promoting employee development and improving service operations.Collaborated across departments to identify service gaps, innovating solutions to meet customer needs and improve satisfaction.Managed service operations and scheduling, ensuring service level agreements (SLAs) were consistently met.Drove a 21% increase in service contract sales through strategic collaboration with sales and client-focused initiatives.

Managed complex projects involving construction, networking, servers, and training, ensuring optimal service delivery and technical performance.Defined customer expectations, developed detailed project plans, and coordinated with Sales, R&D, and Customer Service to optimize satisfaction and service efficiency.Supervised field support personnel and outside consultants, ensuring successful product installation and technical support.Dispatched field service and trainers for customer issues, ensuring high levels of support and satisfaction.Led communication between teams and customers to improve operations and project execution.Mentored new hires and team members, fostering professional growth and supporting their development.Ensured proper staffing and resource allocation to meet project timelines and deliverables.Organized meetings with healthcare systems, ensuring all relevant affiliates and clinics were included in project scope.Leveraged technical expertise in Medical Devices and Hospital Enterprise systems to drive R&D initiatives and product enhancements.Engaged with senior hospital leadership to ensure alignment with business objectives and identify potential project risks.Worked closely with sales to meet customer needs and coordinate remote or onsite service requirements.Tracked project progress and aligned deliverables with organizational goals, implementing process optimizations to improve service efficiency.Managed relationships with multiple stakeholders, focusing on customer success through strategic collaboration and communication.Facilitated cross-department initiatives, using key metrics to identify opportunities for performance improvement and scalable solutions.Presented analysis and recommendations to senior leadership, demonstrating business acumen and driving accountability across teams.Acted as a key communicator during escalations, improving service level agreements and ensuring customer focus.

Installed Bio-logic and Xltek Neuro-Diagnostic systems in hospitals and clinics, ensuring seamless integration for clinical use.Trained physicians and technicians on the operation of diagnostic systems, enhancing their efficiency in patient care.Performed software installations, upgrades, and repairs at global customer sites, ensuring system functionality and customer satisfaction.Communicated technical issues with developers, documented problems, and worked on resolutions for system improvements.Repaired and replaced computer hardware on Microsoft Windows systems (9X, NT, 2000, XP) and configured network capabilities for optimal performance.Developed training materials for internal staff and customers, improving understanding and effective use of systems.Trained Field Support Staff on job duties, policies, and procedures, ensuring team readiness and consistency in service delivery.Designed and presented advanced sleep training courses, showcasing product information and enhancing client knowledge.

I worked in the Sleep Lab at Alton Memorial Hospital while completing my double Bachelors Degrees in Biology and Psychology. I gained first hand entry level experience into the medical community during this time.