Andrew Savage Email and Phone Number

Working in the managed services team working through 50+ tickets a day in the L1/L2 field. From creating users on AD to deploying switches and firewalls along with new Internet connections remotely and at client sites.Experience in using Connectwise Manage, Kaseya VSA, Ninite Pro, Sophos Central (Firewall, Endpoint Protection, Email Security, Switches), CloudAlly and Office 365 partner centre.Assisted with setup of company Unifi controller and migration of equipment to be centrally… Show more Working in the managed services team working through 50+ tickets a day in the L1/L2 field. From creating users on AD to deploying switches and firewalls along with new Internet connections remotely and at client sites.Experience in using Connectwise Manage, Kaseya VSA, Ninite Pro, Sophos Central (Firewall, Endpoint Protection, Email Security, Switches), CloudAlly and Office 365 partner centre.Assisted with setup of company Unifi controller and migration of equipment to be centrally managed.Setup device deployment time saving of over one hour per device due to processes put in place through Windows Configuration DesignerLarge amount of documentation created to support the training of helpdesk techniciansMentoring of helpdesk and other L1 technicians through issues found throughout rolePresent quarterly business reviews to clients by myself and reporting on clients Essential 8 status with a goal to progress them. Show less

Managing all technology within the club. Maintaining 40+ computers as well as servers and a wifi network that coverers the entire property.Expansion of network in new $20mil extension including boom gates running off fibre. Working with builders and suppliers to acquire supplies during global shortage.Implementation of mobile POS system using tablets.Configuring network monitoring tools to show stakeholders value in powerful network.

Company structural change made position redundantMonitor Solarwinds and Observium for customer sites regarding outages or any issues. L1 and L2 support for managed customers. Work with Telecommunication Carriers to resolve escalated circuit problems to resolution. Programming Cisco routers including 867s and 819 Dual Wan routers. Emergency remote configurations of Cisco C1111 routers. Exposure to Data Centres. Managed all documentation and appropriate tickets for head migration on 180+… Show more Company structural change made position redundantMonitor Solarwinds and Observium for customer sites regarding outages or any issues. L1 and L2 support for managed customers. Work with Telecommunication Carriers to resolve escalated circuit problems to resolution. Programming Cisco routers including 867s and 819 Dual Wan routers. Emergency remote configurations of Cisco C1111 routers. Exposure to Data Centres. Managed all documentation and appropriate tickets for head migration on 180+ sites. Show less

Making sure targets are met and providing the best retail service. Managing orders, staff tasks and generally aiming to increase productivity.Working with suppliers to acquire specific products for customers.Large scale of online orders especially during covid stage 4 lockdowns.Organisation of full shipping containers of received stock.Regular invoicing to customers.

Work was found through a local Facebook group whilst I was in my first year of Uni. I was casually employed as I was needed. Maintaining, upgrading, and designing a new server (Synology) setup to ensure all work is securely stored and to maximise efficiency on site. Monitoring their systems on a regular basis, then going in to fix problems. Systems are reliable enough to have put me out of work and passed the work on to someone else.