Andrew Aoun Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Create a strong client centric mindset strategy through continuous development of the team, which ensures client engagement, recruitment, retention and upgrading with the focus on local domestic clients.• Design and implement business strategy to develop strategic KPIs & budget achievement.• Analyses weekly and monthly financial reports to inform strategic decisions aimed at optimizing sales performance.• Guiding the merchandise strategy to reflect both the global needs of the business in conjunction with those of the Australian market.• Develop & implement L&D strategies to ensure all team members undergo comprehensive training to foster individual growth through managing performance, providing feedback and leading with inspiration.• Build the best team through talent recruitment and retention, ensuring career development and succession planning.• Review and improve operational policies and procedures to ensure practices are efficient and effective in a dynamic market.• Develop Brand Ambassadors in the market to enhance the visibility and the reputation of the brand.• Act as a role model to colleagues providing coaching and mentorship.Key Achievements:• Successfully accomplished 'Winning Through Change - Leadership 2.0’ training, led by an internationally acclaimed speaker and award-winning author Danny Khursigara.• Extensive collaboration with global and regional design and store planning teams, as well as local suppliers and tradesmen, enabled me to successfully orchestrate the launch of Valentino's Global Flagship boutique in the Asia Pacific region.

Sydney, New South Wales, Australia

• Lead a team of 40 employees• Responsible for sales, performance and operational efficiency of the boutique• Developed business strategies and set achievable goals and targets, implements incentives to boost sales and ensures staff are held accountable for achieving set goals• Monitored and controlled all variable costs in order to maximise profitability• Coordinated annual inventories and implemented action to avoid stock loss• Worked closely with buyers and planning to ensure that merchandise assortments to reflect the brand strategy and stock levels were appropriate to meet the needs of the business• Analysed financial reports to drive business decisions to maximise sales performance• Ensured correct retail staffing through recruitment of the right talent• Developed and delivered interactive induction programs which were modified to the individual needs• Ensured all training and development programs were implemented successfully • Identified future talent and formulates clear and challenging goals to assist with their development• Guaranteed all customers receive an excellent level of service throughout the store• Worked closely with the PR & CRM departments to execute local events• Ensured boutique maintains active social relationships with clients and implements local CRM to loyalty to the brand• Responsible for all employee corrective actions and ensured disciplinary discussions were handled correctly• Analysed results of the annual employee survey and implemented actions to increase motivation and reduce staff turnover

Sydney, Australia

• Lead a team of 80 employees• Responsible for sales, performance and operational efficiency of the boutique• Developed business strategies and set achievable goals and targets, implements incentives to boost sales and ensures staff are held accountable for achieving set goals• Monitored and controlled all variable costs in order to maximise profitability• Coordinated annual inventories and implemented action to avoid stock loss• Worked closely with buyers and planning to ensure that merchandise assortments to reflect the brand strategy and stock levels were appropriate to meet the needs of the business• Analysed financial reports to drive business decisions to maximise sales performance• Ensured correct retail staffing through recruitment of the right talent• Developed and delivered interactive induction programs which were modified to the individual needs• Ensured all training and development programs were implemented successfully • Identified future talent and formulated clear and challenging goals to assist with their development• Guaranteed all customers receive an excellent level of service throughout the store• Worked closely with the PR & CRM departments to execute local events• Ensured boutique maintains active social relationships with clients and implements local CRM to loyalty to the brand• Responsible for all employee corrective actions and ensured disciplinary discussions were handled correctly• Analysed results of the annual employee survey and implemented actions to increase motivation and reduce staff turnoverKey Achievements:• Recognised as a senior leader in the company and selected as one of six global staff members to participate in the Leadership Management program• Managed the Flagship boutique through two refurbishment stages, ultimately unveiling the grand renovation after a collaborative effort with the Design & Operations teams over two years

Sydney, Australia

• Lead a team that consisted of 55 employees, including a management team of 8 • Produced budget forecasts and selling targets• Monitored and controlled all variable costs in order to maximise profitability• Coordinated annual inventories and implemented action to avoid stock loss• Analysed weekly and monthly financial reports to drive business decisions to maximise sales performance• Supervised Cash Office Managers to ensure store was compliant with all audit criteria• Worked with store Visual Merchandising team to secure a high standard of visual merchandising and optimised store layouts to drive selling• Created and delivered performance development plans based on all team members needs in line with company KPIs.• Guaranteed all customers receive an excellent level of service throughout the store• Responsible for all employee corrective actions and ensuring disciplinary discussions were handled correctly• Analysed results of the annual employee survey and implemented actions to increase motivation and reduce staff turnover• Identified future talent and formulated clear and challenging goals to assist with their developmentKey achievements:• Effectively hired and developed management teams aimed at boosting sales and optimizing performance not only for Martin Place but also for various interstate stores throughout Australia.• Led initiatives to enhance the store's global ranking

Sydney, Australia

• Successfully lead and developed a team of 30, focussed on maximising productivity and customer engagement while driving sales initiatives to exceed targets• Developed and implemented VM/marketing directives within tight deadlines to ensure peak effectiveness, in addition to having lead many company-wide initiatives to promote greater efficiency and productivity• Built and maintained positive and productive relationships with internal and external partners• Managed team rostering to ensure total wages align with specified guidelines• Consistently demonstrated a strong commitment to company valuesKey achievements:• Leveraging my extensive background in retail and operations management, I earned a well-deserved promotion to the role of Store Manager at Broadway, where I successfully led a team of 20 dedicated staff members.• Shortly after joining Broadway and actively contributing to the store's refurbishment and relocation within the shopping center, I was presented with an opportunity where I was entrusted with the role of A-grade Store Manager at Miranda, where I oversaw a team of 30 talented individuals.• Within a mere six weeks of taking the reins at Miranda, a store that had previously lagged behind last year's performance and budget projections, I achieved a significant upswing in sales, marking a noteworthy accomplishment.Important Notes:• While juggling a full-time Operations Manager role at SeatAdvisor, I concurrently dedicated one day a week to work at General Pants Flagship boutique in Mid City. Notably, I was entrusted with co-managing the Men's department every shift throughout the three-year period.

Sydney Area, Australia

• Managed a team of 25 staff covering Australia, New Zealand and Asia regions, including offices in Singapore and Kuala Lumpur• Oversaw the general operations of the office, promoting a cohesive team-based environment while coordinating support, implementation, outbound sales and administration activities• Developed and implemented strategies to facilitate effective organisational design and growth in the Australian and New Zealand region, contributing to a range of activities including organisation-wide strategic planning, partnership building, client partner success and new business development• Successfully managed strategic partnerships, maintained and developed positive and productive relationships to maximise real and attributable revenue streams• Oversaw sales team operations and ensured all performance goals are achieved• Prepared and presented reports for the global leadership team on all aspects of the business, in addition to regularly updating management and directors on operational performance and effectiveness• Monitored account manager performance and ensured ROI for clients while strengthening and expanding partnerships• Regularly liaised with other business units to promote positive relationships and efficient operations, including global marketing teams, development, operations, leadership and legal teams• Successfully managed personnel, including hiring and training of new team members• Created, maintained and improved comprehensive process and training documentation to ensure maximum productivity and efficiency• Delivered customised and comprehensive training to new and existing clients, and facilitated classroom training to delegates of up to 50 per session.• Investigated and developed positive relationships with vendors including equipment hire, stationary suppliers and office furniture alliances• Coordinated and conducted annual conferences per state across the nation for all clients to attend

Sydney, Australia

• Contacted potential clients by telephone to explain product offering and schedule product demonstrations across Australia and New Zealand• Maintained accurate and up-to-date appointment calendar and Act! CRM system customer records• Prepared comprehensive prospect summaries for Business Development Managers on completion of sales appointments• Conducted extensive research into new market segments and opportunities• Developed and implemented training schedules for all new and existing clients as needed, in addition conducted quarterly client visits to review use and knowledge of SeatAdvisor• Liaised with the head of Business Development and the Operations Manager on a daily basis to report on operational performance• Regularly attended industry conferences and committee meetings• Managed a diverse portfolio of clients, reviewed yearly agreements and promoted positive client relationships while ensuring all service level requirements are being met• Provided comprehensive customer support when assistance is required during high volume periods, including after hours support when necessary• Coordinated general office administrative tasksKey achievements:• Earnt a promotion to the position of Operations Manager after just 8 months, a testament to my outstanding performance and contributions to the organization.

Sydney Area, Australia

• Successfully lead and developed a team, focusing on maximising productivity and customer engagement while driving sales initiatives to exceed targets• Developed and implemented VM/marketing directives within tight deadlines to ensure peak effectiveness, in addition to leading many company-wide initiatives to promote greater efficiency and productivity• Built and maintained positive and productive relationships with internal and external partners• Managed team rostering to ensure total wages align with specified guidelines• Consistently demonstrated a strong commitment to company valuesKey achievements:• Initially started as a full-time sales team member and steadily advanced to the roles of third in charge and second in charge, ultimately achieving the position of Store Manager responsible for leading a team of 30 staff members.• Took on the responsibility of temporarily managing two stores simultaneously as required. Additionally, I developed an in-store Visual Merchandising guide that was distributed across all stores as an educational resource for store managers to instruct their team members effectively.

Sydney Area, Australia

• Provided extensive HR support to employees and managers in relation to HR strategy policies and procedures• Managed end to end recruitment process• Mentored and coached store managers in effective recruitment techniques, promoting hiring of appropriate high quality staff• Identified opportunities for procedural refinement and implemented initiatives to improve efficiency and performance across the business• Successfully managed all employee relationship issues, including conflict resolution and implemented disciplinary measures as required• Regularly communicated with training organisations to arrange approved training courses for staff• Undertook general HR activities including contract administration, maintained confidentiality of employee records, and provided extensive support to the HR team as requiredKey achievements:• Initially joined as a part-time People & Development Administrator and, within the first two months of employment, I was promoted to the role of Human Resource Coordinator.• During my tenure, I spearheaded an initiative that successfully raised $60,000 in just six months through a community partnership program with the White Ribbon Foundation.

Sydney, Australia

• Developed positive relationships with clients and customers, ensuring the highest level of service is maintained• Mentored and coached team of four through guided practical experience and regular consultation, seeking to maximise performance• Undertook a range of administrative tasks

Bachelor Of Business And Commerce, Human Resource Management And Industrial Relations

Only through effectively, equitably and efficiently managing its workforce can an enterprise succeed. Contemporary organisations need.

Diploma Business (Human Resources)

This qualification reflects the role of individuals who have a sound theoretical knowledge base in human resources management.

Rsa (Responsible Service Of Alcohol)

Bar And Cocktail Course

Higher School Certificate

The Higher School Certificate (HSC) is the highest award in secondary education in New South Wales. To be eligible for the award, students.