Many organisations are seeking to realign and streamline their business support structures and service delivery strategies to deliver greater efficiency. There is a growing desire to create greater business agility and flexibility, transform fixed costs into variable costs, seek quicker returns on investment and reassess risk and business exposure. As a result, service delivery models that incorporate shared services and/or outsourcing, usually using an onshore/offshore model as a means to achieve corporate objectives, are becoming the norm. These decisions are strategic by nature and are Increasingly made at the board level. For organisations who have already transitioned to a shared services and/or outsourcing model, it is not about cost-cutting and labour arbitrage, but on maturing the model and extracting greater value. Ongoing investment and a focus on optimising the service delivery model is required from enhancing governance to ensuring benefit realisation and risk mitigation, through to re-negotiation and realignment of existing agreements.How we can helpOur objectivity from service providers and experience in providing advice to clients on over 4000 sourcing engagements globally means KPMG is well positioned to assist clients with analysis and decision making around sourcing arrangements.KPMG’s Sourcing and Procurement Advisory group works with clients to strategise, design, establish and transition (Information Technology, Business Process Outsourcing and Global Business Services) to the most appropriate service delivery model, whether services are delivered through third party providers or internally through a shared services centre using an on-shore, off-shore or right-shore model. Once a service delivery model is in place we assist in long-term enhancement with the aim that the model continues to support the client’s strategic objectives.