Andrew Bain Email & Phone Number

London Area, United Kingdom

Transformation Manager and lead Business Analyst in BT Global, leading a team of BAs and Knowledge Management professionals to drive transformation across several areas in our end-to-end value stream.

London, England, United Kingdom

Accountable for establishing a Business Information chapter that delivers information and insight to Global Transformation stakeholders.The BI chapter combines with the User Experience, Process & Business Analysis and IT / Automation chapters to form the Design Integrity Unit. The DIU provides value added content, best practices and skills to enable Agile tribes and squads in delivering and accelerating transformation outcomes.Focus areas include the development of a Key Performance Indicator framework and the integration of Knowledge Management capabilities.

London, England, United Kingdom

Established a new, in-house Service Transformation PMO. Recruited and led the team to assure delivery and benefit realisation of over c. 40 Global programmes.Directed analysis of programme effectiveness, outcomes and risks. Delivered weekly insights to stakeholders and senior leadership team, up to Managing Director level.Facilitated evidence-based interventions with business owners and programme managers, resulting in the work stream achieving its financial targets. Received personal and team recognition for the value added contribution made by the PMO.

London, United Kingdom

Designed a blueprint for the future, enabled by digital technology, to drive innovative change and create value for our customers.Led the business transformation programme, collaborating with talented people on the journey to world-class capabilities.

Toronto, Canada Area

Accountable for the achievement of strategic objectives to transform operations, enable a differentiated customer experience and optimise cost structure. Directed the planning and budgeting of headcount, capital and operating expenses. Recognised member of the Investment Review Council, advocating for Customer Operations in strategic investment decisions as part of a cross-functional forum, chaired by the CFO / VP, FinanceDesigned and successfully implemented the Balanced Score Card to ensure focus, resulting in the Company exceeding operational metrics and financial targets

Toronto

Developed and managed the Customer Operations strategy, capital and expense budget, and Operating PlanDelivered strategic programs, process and system solutions to enable the achievement of business objectivesEmployed Change Management best practices to ensure operational effectivenessDefine and report on key performance metrics to measure operational results

Established a Shared Services model for provision of services to a broad group of stakeholders across multiple business unitsServices provided include:PlanningProject ManagementBusiness AnalysisProcess Re-engineeringChange ManagementLearning and DevelopmentPerformance ManagementWorkforce Management

Built an operational Project Management Office and a Change Management practiceLed a team of Project Managers, Business Analysts and Change Management Specialists in the planning and delivery of strategic initiatives and continuous operational improvements

Redefined the Business Analysis roles and accountabilities to establish alignment with the International Institute of Business Analysis (IIBA) best practicesDeveloped a high performing team through training, certification programs, coaching and talent renewal

Planned, designed / outsourced and delivered learning and development programs across a national team of District Managers, Store Managers and front line employees to build skills and add capabilities to meet customer experience and operational goals

Worked alongside the Regional Director of Operations to develop and lead an internal audit program across a region of 130 stores and 1,000 employees to identify and resolve operational risks, operating improvements and improve the bottom line financial results for the region

Glasgow, Scotland

District Manager for a group of retail stores with full profit and loss and operational accountability