Key member of the leadership team responsible for all customers across multiple products within the organisation from onboarding of new customers through to customer support and account management.Key Accountabiliies:- Own overall relationship with all customers, which include: Increasing adoption, ensuring retention, and satisfaction.- Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.- Develop, prepare, and nurture customers for advocacy.- Work with customer to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.- Work to identify and/or develop upsell opportunities.- Advocate customer needs/issues cross-departmentally.- Program manage account escalations.Management Responsibility:- Management of Onboarding Team- Management of Customer Support Team- Managment of Major Projects Team

-Own overall relationship with assigned customers, which include: Increasing adoption, ensuring retention, and satisfaction.-Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services.-Develop, prepare, and nurture customers for advocacy.-Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.-Work to identify and/or develop upsell opportunities.-Advocate customer needs/issues cross-departmentally.-Programme manage account escalations.

• Manage a multi-disciplinary team (15+ people) of Project Managers and Professional Services Consultants delivering software solutions to a wide range of Australian and International customers.• Project manage all development, deployment and consulting projects across 7 different applications including budget, scope, planning and scheduling• Drive and manage the revenue growth of the consulting business• Develop statements of work, and work closely with customers to finalise sales• Developing, proposing and defining major technical solutions based on customer needs• Supporting business development activities by working with and supporting account managers to seek out and analyse business needs and assist with development of sales plans• Keeping up to date with emerging technology, vendors and upgrades to the existing solution portfolio/offerings• Manage and co-ordinate the training across all applications in Australia and New Zealand• Conducting Pre-Sales product demonstrations to prospective clients

• Design, development and implementation of financial management and planning solutions for clients / customers and ensuring solution delivery• Project management of multiple concurrent implementations, upgrades, maintenance and new sales • Advising customers with regards to general architecture and strategic direction• Assisting with writing proposals and responding to proposal requests• Scoping, planning and management of solution implementations• Maintain efficient operations and security controls for multiple proCube and SQL databases• Provide ongoing support and resolution of issues for proCube, SQL and Excel VBA reporting solutions.

• Design, develop and maintain standard operating procedures for all technical departments areas across the business.• Facilitate project meetings/workshops and act as a communication link between the project and all other operational departments in regards to technical documentation.

• Overall development and management of the Financial Models supporting multiple concurrent projects: o Project Push – Centralising the management of store inventory o Project Independence – Implementation of a new ERP/Merchandising system and removal of old systems o Project TM1 – Implementation of a new reporting BI tool (Applix TM1) and reporting structure• Working with the business users, workstream leaders, external consultants and technical resources to deliver a new datawarehouse and reporting tool . • Conduct training sessions for staff in new systems, tools and processes.• Process mapping of current business flows, and re-engineering procedures to cater for new systems as well as efficiency improvements.• Facilitating user acceptance testing and user regression testing

• Responsible for the overall development and management of the Financial Model/s (Decision Support Tool)• Providing modelling support for the Business Case • Working with work streams to provide measurement support and data analysis as directed by work streams• Providing financial modelling support the initiatives and input into the operational planning process • Conducting/running additional scenario analysis of financial and non-financial models as required • Ensuring integrity of the business models and liasing with relevant finance staff to ensure alignment and validity of assumptions

Preparation of management reporting and presentations including:  Monthly Executive reporting.  Quarterly Council reporting.  Quarterly KPI reports.  Variance Analysis.o Business Case Analysis.o Report conversion – Designing management reports in new TM1 system including Ti processesManagement Accounting o Processing journals. o Forecasting. o Budgeting.

• Business Planning o Forecasting – Providing analysis of key trends and developments to continually update the Current Year Forecast. o Budgeting – Liaising and negotiating with functional areas to deliver Annual Operating Plan in line with Woolworths Corporate Office requirements including: • Sales. • Gross Profit. • Salaries and Wages. • State Administration. o Sales Analysis – Providing daily sales budgets to stores and analysis of trends.• Reporting and Analysis o Preparation of management reporting and presentations – including: • Business Update for Monthly Regional Managers Meeting. • Wages and CODB reporting and forecasting. • Peer Reporting. o Identifying and developing executive level business reports as required by the business • Brochure Analysis. • Customer Basket Analysis. o Develop and maintain TM1 reporting tool • Work with operations team to develop reports. • Work with TM1 consultants to develop automation and efficiencies of TM1 reporting system.

• Christmas Stock Planningo Managed Christmas stock flow process from vendors, through Supply Chain, and into stores.o Designed and implemented forecasting model to determine best flow of Christmas stock into stores.o Weekly KPI tracking to identify sell thru and sales opportunities.• Project Worko BIG W Coathanger tender• Project team analyst.• Sourcing of new coathangers.• Compilation of tender documents and analysis of responses.• Negotiation of purchasing conditions, processes and implementation of contract.o Ad Hoc Projects• Dangerous Goods.• RP indent Ordering Tool.• Report Automation. • Reporting and Analysiso Preparation of management reporting and presentations – including:• Flow Thru tracking.• Gross Profit Analysis.o Value-Added Analysis – including:• Pack Size Opportunities.• Ad Hoc Analysis.• Designated liaison between Buying and I.T.

• Management Reportingo Monthly KPI reports.o Weekly exception reporting identifying issues and opportunities.o Stocktake analysis.o Refund Analysis.o Fraud Analysis.• Project Worko Point of Sale and CCTV Integration. Sourcing solutions to integrate store point of sale systems with CCTV system. Implementation of system and roll out to stores. KPI tracking and analysis.o Rolling Stocktake Developed best practise model. Assist in rollout to stores. KPI tracking and analysis.• Finance Analysiso Budgeting Store operating Plans. Shrinkage. Salaries and Wages.o Forecasting.o Project KPI tracking.

• BIG W Project Refresh Wave III - Identificationo Identification of efficiencies and process redesign in Supply Chain and Support Office.o Sourcing of more cost effective capital equipment.o Identification of over $10M in annual cost savings.• BIG W Project Refresh Wave III – Implementationo Project Manager within a project team responsible for the delivery of over $10M in annual cost savings in Support Office, Supply Chain and Capital Expenditure.o Project analyst responsible for KPI tracking, reporting and board reports.o Delivery of over $10M in annual cost savings.