Andrew Byrd Email & Phone Number

Arlington, Virginia, United States

I'm building and launching a new customer success team within the Black Business Accelerator. My team of Customer Success Managers use strategic guidance and tactical assistance to help businesses drive growth and find greater success selling on Amazon's Store.

Washington, District Of Columbia, United States

I led Goodshuffle Pro's Customer Support team and launched a new, proactive, Customer Success team.

Washington, District Of Columbia, United States

I served as a trusted advisor to black-owned businesses and collaborated on e-commerce strategy driving 14% YoY sales growth for my portfolio with 38% (6/16) of sellers growing over 100% YoY.I also relaunched and co-led BBA's Monthly Business Review which provided Senior Leadership with visibility into key team and seller success metrics. This role also required managing 15 contributing stakeholders across multiple teams supporting over 3K sellers.

Washington, District Of Columbia, United States

Working with AWS Service and Account teams to onboard global, public sector partners to private, AWS beta services and helping these partners build go-to-market strategy in advance of general availability (GA).

Washington D.C. Metro Area

Yondr is a high-growth startup that creates phone-free event spaces for artists, venues, state and federal courts, businesses, nonprofits, and school districts.• Promoted to take on a leadership role starting the Partnerships Marketing team and managing Yondr’s largest and most profitable team, East Coast Partnerships (encompassing Sales, Onboarding & Customer Success, Renewals), driving over $2.5M ARR• Developed, trained a team of 12, and rolled out Yondr’s first company-wide Customer Success (CS) function including strategic guidance for internal employees on customer training, onboarding, and CS data tracking leading to a 25% increase in renewals• Launched a Customer Education & Training Program in order to meet demand for remote support during COVID. Program components include partner communications and downloadable resources, internal team training and an online training course on Rise (Learning Management System) ultimately reaching 500+ education customers across 15 countries.• Built implementation, referral and customer satisfaction surveys and analyzed data to drive customer advocate (role internally known as Partnerships Manager).

Washington D.C. Metro Area

• Hired as employee #14, first in the SE region• Launched Yondr in 12 new markets across the Southeast U.S. and grew sales by 940% in Year 1 ($260K) and 112% in Year 2 ($550K) in a role that is considered the CEO of my territory• Hired and managed a regional implementation team of 10 employees who support onsite implementations• Built partnerships and led regional strategy, sales, implementation and customer success for over 100 schools, courts and SMBs (role internally known as Partnerships Lead).• Joined the hiring team to revamp Yondr's interview process and resources resulting in 20 new staff hires (150% growth)

Washington D.C. Metro Area

First Book is an eCommerce company. To date, over 160 million physical and digital resources have been distributed through our site to programs and schools supporting kids from historically underserved communities.• Implemented a territory growth strategy resulting in 397% First Book Marketplace user growth (~1,000 new users)• Managed distribution partnerships of over $100,000 in First Book grants to top, global brands including Save the Children, Disney and American Red Cross• Owned a strategic partnership with the State of Delaware, the Governor's Office and 7 top Delaware corporations to distribute over 50,000 books and implement 45 basic needs closets impacting every school district in Delaware• Executed on complex projects and interfaced with Marketing & Communications, Operations, E-Commerce and User Experience teams to ensure a seamless implementation and experience for national partners

Nairobi, Kenya

Ranked by Fast Company as Africa's Most Innovative Company for 2015, Eneza Education is an EdTech startup that provides educational courses for mobile users across Africa. Through individualized and interactive courses and mobile chat classrooms, Eneza has reached over 6 million unique users worldwide. • Owned the success of our technology product and coached senior personnel on the ground in two new markets, Ghana and Tanzania leading to 200% and 1000% respective user growth• Lead partnership success for a portfolio of 3 high-level, international clients and donors including IDP Foundation and the UK Department of International Development• Developed marketing strategies based upon user data leading to growth of 110% in Ghana• Generated new business by pitching Eneza’s vision and developing strategic partnerships with top, global brands like MTN Ghana and Jumia• Co-Authored the organization-wide vision, strategy and franchise package for global expansion

Washington D.C. Metro Area

Teach For All is a startup consulting firm with a network of over 60 partner organizations whose shared mission is to expand educational opportunity around the world by increasing and accelerating the impact of social enterprises.• Managed my team's knowledge management site and increased network usage by 45% • Provided tailored, in-country and virtual consultations on teacher recruitment, marketing and business development for senior leaders from across the Teach For All network• Planned 5-day global team retreats (~50,000 USD total budget) in Bangkok, Bogota and Vienna• Conducted research and wrote social enterprise case studies to increase partner learning across the network• Coordinated the finances, travel, schedule and weekly team communication for the Senior Director, Scale

Washington D.C. Metro Area

• Led a team of 35 people to drive 12% growth in applications from my portfolio of schools for the 2014 recruitment season• Sourced and recruited over 50 talented undergraduate leaders to make an impact through teaching with the goal of transforming opportunities for their students and their communities• Managed Teach For America's recruitment efforts for 110,000 students at Virginia Tech, Virginia Commonwealth University, Radford University and James Madison University.

Strong, Arkansas

Selected from over 48,000 applicants to be one of the 5,200 recent college graduates teaching in low-income, high-need communities to close the achievement gap and ensure that all children receive a world-class education.• Conducted bi-weekly data analysis of individual student performance on assessments to inform classroom instruction resulting in a 91.4% student pass rate on the 2012 New York Second Language Proficiency Exam• Recruited by High School Principal and District Superintendent to serve on the 2012-2013 School Leadership Team• Developed a rigorous, backwards planned Spanish curriculum for 70 Spanish Level I and II students• Awarded Teach of the Month in September 2011• Chaired the district's Foreign Language Department

Bachelor Of Arts, International Relations, Spanish Studies

Activities and Societies: Study Abroad Ambassadors, Residence Life

Semester Abroad - Fall 2009, Arabic, Middle Eastern Studies

Activities and Societies: Student Action for Refugees (STAR) Tutor

Semester Abroad - Spring 2007, Spanish, Latin American Studies