Key member of the management team, accountable for providing the overall strategy, direction and culture of the IT department. Provide ongoing support and delivery of infrastructure services in support of existing and new critical business applications encompassing business continuity planning, infrastructure design, operational support, desktop services, remote access, capital projects, facility resources, security systems, procurement, and vendor management. Manage departmental staff, as well as a budget of $XMM annually and report directly to the Chief Information Officer. ✔All software programmed in PHP, HTML, JavaScript (with heavy Ajax use), React, ILE RPG, RPG III, RPG II, and CLP.✔Champion of web security, controlling the development and programming of Big IP (F5) equipment including application firewall (AFM) and all configurations and updates.✔Communications Director for all outbound and inbound financial reporting and monitoring and the DMV reporting in multiple states using encryption.✔Involved in the entire lifecycle of all projects from concept to deployment and launch serving as the Project Lead, Programmer, Business Liaison, and Chief Architect. ✔Spearhead the acquisition of hardware and software for communications and license management.✔Key contributor to process improvement initiatives throughout the organization to improve customer service resulting in:o Implementation of an Interactive Voice Response (IVR) system for improved customer care.o Designed and wrote a real-time dispatch system for appraisers interfacing with claims for automated dispatching.o Implementation of web-based First Report claims reporting software system.✔Developed a disaster recovery solution for websites using Big IP, DNS programming, and configuring redundant DR systems.✔Implemented an electronic signature solution for signing insurance documents.

Key member of the leadership team, accountable for providing the overall strategy, direction and culture of the IT department. Provide ongoing support and delivery of infrastructure services in support of existing and new critical business systems and applications encompassing business continuity planning, infrastructure design, operational support, desktop services, remote access, capital projects, facility resources, corporate security systems, procurement, and vendor management. Manage departmental staff and consultants, as well as a budget of $XMM annually. Report directly to Chief Operating Officer. ✔Established relationships with vendors and negotiate contracts for to obtain the best value for products and services.✔Updated and refreshed the company’s disaster plan and instituted best practices for backup plans.✔Perform regular PCI audits to stay compliant with credit card industry regulations.✔Updated firewalls and created a redundant solution to reduce downtime.✔Converted on-site virtual servers to use Azure (cloud) servers lowering costs and reducing outages.Upgraded infrastructure and eliminated the in-house phone system to use cloud-based service more suited to a remote working environment to better support employees.✔Lowered costs by communicating customer service requests using automation.

Responsible for the development and maintenance of all company internet and intranet assets including the configuration of complete e-commerce solutions for the corporate brands of PalmBeachJewelry.com, JCPenneyJewelry.com and others. Accountabilities encompassed e-commerce, content-driven media, email/digital services, and reporting platforms. Contributed to content development, customer journey strategies, user experience, and optimizing the sales/customer support web portal. Hired and managed a team of staff, contractors, and outsourced services.✔All software programmed in ILE RPG, Visual Basic 6, .Net, Perl, Net.Data, HTML, JavaScript, XML, and CLP.✔Championed the conception and execution of large-scale software development projects.✔Oversaw programming of an e-commerce store including rework of the beta version, and design of the complete replacement solution. Conducted extensive CGI programming using RPG. ✔Developed web inquiries and order inquiries on top of the e-commerce site.✔Partnered with Amazon.com to sell jewelry using their apparel site in its infancy. Utilized XML and Soap interface to Amazon’s back-end systems. Received Employee of the Month for implementation of this project.✔Created the CGI programming behind www.freesoftpromotions.com an e-commerce site written from scratch to sell software being sold for “free” with moderate shipping and handling per software title. Collected credit cards and processed through our back-end systems. ✔Cultivated a strong relationship with Amazon and as a result, gained an upgrade to a premier status when we brought our product line to their new jewelry store. (still active at www.amazon.com/palmbeachjewelry)✔Created an IVR CSR systems and trivia game using VB/Visual Studios for interacting with customer service and directing all calls tothe appropriate area within the company. This was a custom system that would play an announcement for each business area we were contracted with.

Accountable for providing the overall strategy, direction and culture of the IT department including the ongoing support and delivery of infrastructure services. Responsible for all existing and new critical business applications encompassing business continuity planning, infrastructure design, operational support, desktop services, remote access, capital projects, facility resources, security systems, procurement and vendor management. Set and executed strategic direction and effectively managed departmental staff. Administered annual operating and capital budgets.✔All software programmed in HTML, JavaScript, CGI-Bin, ILE RPG, RPG III, RPG II, CLP, and OCL.✔Programmed custom software for A/P, A/R, inventory control, order entry, retail sales, payroll, tax reporting, migration of databases, interfacing communications equipment, interfacing EDI, and systems programming.✔Performed software modifications including interfacing Para Research, Imrex, and pharmaceutical industry software packages. ✔Followed standards for creating documentation that would be acceptable by the numerous associations and governing bodies for the pharmaceutical industry.✔Conducted network design including DHCP, DNS, and IP Network planning and design.✔Directed DB2/400 programming including triggers, referential integrity, and SQL, as well as physical and logical files.* continued below *

* continued from above *✔Managed a project with other technicians and vendors that created a multi-platform system interfacing client's remote Oracle based database into an existing DB2 database by transferring up to 1,000 files a day. Created standards for both software vendor and local programming staff to follow that would allow for minimal modifications to the existing software package. ✔Conducted communications programming including ICF, Batch FTP, Sockets, CGI-Bin, and Net.Commerce. ✔Performed systems programming including configuring and managing multiple AS/400s transfer of programs, data, and configuration information. Spearheaded the migration and integration from multiple platforms including PCs, System 36s, System 38s, older AS/400s, and mainframes.✔Led systems administration including system analysis for backup and recovery, disaster recovery analysis, HTTP Server configuration, Digital Certificate Management, performance tuning, spool file management, order and apply PTFs, OS/400 upgrades, complete CISC to RISC migration, storage administration, system and user security, setup of new subsystems, client access setup, and manage remote printers.✔Conducted hardware configuration including TCP/IP configuration, remote controllers, new PCs, new terminals, remote terminals, remote access servers (RAS), other dial in methods, and remote printers. ✔Developed and implemented web technologies such as web programming, XML, JavaScript, and HTML.✔Championed the programming of IVR for cruise agents using their caller ID to look up their relevant history in the database and choosing the path of the phone call to talk to a person, or be helped by IVR system. When the customers using the IVR hit “0” to talk to a representative, the relative information about the call, was transmitted to the CSR's computer.