Andrew Cannan Email & Phone Number

Austin, Texas, United States

Santa Monica, California

Santa Monica, California

Burbank, Ca

• Conduct onboarding analyses of new clients to determine deliverable compatibilities and identifying where new deliverables need development • Communicate with clients when enhancements to the product are deploying and outline all relevant improvements to their business • Perform gap analysis on client specification updates and request new product features as necessary • Initiate/participate in provider onboarding calls to facilitate the client’s needs Engage with platform engineering to communicate the solutions required for the client or the operational needs of production • Configure new clients and providers to ensure end-to-end integration between the appropriate products needed within the workflow to meet clients’ deliverables • Mitigate production downtime prior to software deployment by performing full end-to-end UAT and logging any bugs or defects • Diagnose deficiencies that arise within a workflow and escalate to the appropriate departments • Document new solutions or enhancements to existing workflows and train operations staff as required • Stabilize new or unstable workflows to allow scalability within production operations through direct or indirect testing and advisement • Develop and deploy operational aids as necessary • Reinforce culture of continuous improvement to achieve process standardization and technical competency • Improve and maintain Operations wiki space and author articles for new processes or procedures

Burbank, Ca

• Monitor order tracking systems for trends preventing on time delivery. • Review of digital video/audio files to identify and describe transcoding issues to determine root cause and troubleshoot a resolution. • Enact workflow workarounds to ensure on time delivery of problematic assets and report root causes to improve automated throughput. • Instrumental in the documentation of workflow SOP. • Inspire dependability of Workflow team across departments for issue resolution. • Cross train team members on key systems procedures.

Santa Monica, Ca

• Developed tools and workflows used as a company standard to deliver assets to partner destinations with a near perfect success rate • Cultivated and maintained excellent relationships with clients to maximize business opportunities • Initiated/participated in sales meetings to outline and demonstrate the SaaS platform Overhauled outward facing delivery specifications • Instituted an operations knowledgebase and authored initial launch articles to merge siloed knowledge • Scheduled incoming/outgoing QC tasks • Executed fixe to problematic assets to ensure video/audio sync with permission of content owner • Encoded and delivered media/metadata to specifications for iTunes, Netflix, Hulu, and Google Play

Santa Monica, Ca

Projects:Revenge of the Green Dragons - Independent FeatureSins of Our Youth - Independent FeatureDrunktown's Finest - Independent FeatureZombeavers (VFX Cleanup) - Independent Feature

Los Angeles, Ca

• Routed video signals from multiple sources to multiple destinations Ingested video tapes to specified NTSC/PAL HD/SD file formats • Converted analog and digital media signals accordingly • Diagnosed issues with video outputs, ensured accurate throughput of client media metadata • Immediately communicated equipment problems to engineering staff • Formatted HD and SD videotapes for recording • Prepared telecine suite for session by ensuring accuracy of Aaton Keylink TLC and VTRs

Duties Include:• Encoded digital media to desired specifications• Quality assured media assets• Diagnosed issues with video outputs• Ensured accurate throughput of client media metadata• Immediately communicated equipment problems to engineering staff• Import/export client media• Upload/download client media to/from server• Cleaned negative as needed• Formatted HD and SD video tapes for recording• Prepared telecine suite for session by ensuring accuracy of Aaton Keylink TLC and VTRs• Synchronized audio to video• Communicated with shipping for final destination of video tapes/hard drives

Los Angeles, Ca

Key Achievements:• Successfully coordinated remodels for multiple different stores• Educated peers on new POS technologies• Outstanding Leadership Competencies Award, 2005• Customer Service Associate of the Year (Midwest), 2003Duties Included:• Analyzed and reconciled inventory paperwork for discrepancies• Processed outside vendor invoices/credit memos for • Scrutinized store profit and loss statement profit building opportunities• Reviewed sales and payroll budgets to schedule according to business needs• Interacted with store support center to expedite financial audits• Mentored new and existing associates to allow them to excel within the company • Built and nurtured relationships with customers and vendors.

Bachelor Of Arts, Film/Video-Cinematography

Certificate Of Mastery Motion Graphics/Animation/Visual Effects, Motion Graphics/Animation/Visual Effects