Andrew Carmichael Email & Phone Number

Maroochydore

Bathurst, New South Wales, Australia

Short term position as Stand-In Financial Controller to support the business through a difficult transition. The departure of a short-term FC necessitated an immediate fill in. Whilst not normally a FC I knew what needed to be actioned in Admin to ensure the business could still operate effectively. Amazing support from a small admin team of 3 incredible ladies ensured that we could hold the fort until the cavalry arrived. Incredibly proud of the support I received from the entire team at Bathurst Motor Group. I can't wait to see what will come from their amalgamation with Orange Motor Group and direction from the very talented Jamie Wass.

Maroochydore

Short term project to assist restructure a family-owned business for a friend. Extremely grateful for the support from all the team, and very proud of what we achieved. In a little over 6 months, we changed the culture of the business, refocused resources to core business activities and turned a profit. I loved working with all the team at QTF, and so happy to see them continuing to kick goals and go from strength to strength.

Townsville, Queensland, Australia

Becoming the owner of a large, regional automotive dealership just as it had acquired a local dealership, I focused on building a thriving, people-centric business in a regional area (North Queensland). Developing annual strategic plans with the management team, I led integration of the new acquisition and several more during my tenure, with a longer-term goal to optimise operational performance to drive revenue and profit growth in an industry with tight margins where the brand was experiencing declining market share. Providing leadership to a management team and a workforce of 150 people, I focused on building a cohesive, collaborative culture across the newly integrated business. Additionally, I negotiated outcomes with Ford in the US on behalf of Australian Ford dealerships as Chair of the Ford National Dealer Council. • Grew the business into the largest Ford dealer in the region and the #1 retail selling Ford dealer in Australia, twice recognised as Mercedes-Benz Provincial Dealer of the Year, joining the brand’s international product evaluation team;• Doubled revenue for a Ford dealership in Mackay, with profitability exceeding industry benchmarks, achieving the results by providing clear direction, embedding customer-centricity and a process-driven leadership approach;• Achieved operational excellence by creating a shared services division, consolidating the provision of HR, ICT and marketing services into the one division and implementing Australia’s first cloud-based dealer management system;• Improved the customer experience by ensuring the customer was at the centre of all interactions and diverting marketing spend away from traditional advertising into targeted communications and other customer service-led initiatives.

Townsville, Queensland, Australia

Engaged to lead a Ford and Mercedes-Benz dealership that had just acquired another Ford dealership, I led efforts to integrate the newly acquired business and drive growth beyond car sales. Devising and implementing a strategic plan to identify and proactively target alternate revenue streams, I re-configured the business and team around the new direction to maximise opportunity from a diminishing market. Leading 110 team members, I built capability through training and establishing processes that equipped individuals to meet performance goals, despite significant brand challenges.• Successfully diversified the business into retail sales and grew the service and parts business to create revenue streams outside of car sales, exceeding industry benchmarks for profit performance.

Sydney, New South Wales, Australia And Tokyo Japan

Tokyo, Japan

--- --- --- --- --- --- --- --- --- ---Prior to being promoted as Product Planning Manager for Commercial Vehicles, I secured a sought-after role Overseas Coordinator for Oceania Division, I functioned as the primary “Point-of-Contact (POC)” to ensure fluid communication and coordination of all sales and operational activities between Toyota Motor Corporation Australia (TMCA) and Toyota Motor Corporation (TMC) across Australia, New Zealand, and the Pacific Islands.--- --- --- --- --- --- --- --- --- ---

Bachelor Of Commerce - Bcom, Business Languages

Company Directors Course

Completed the Australian Institute of Company Directors course pending completion of the assessment.