Responsible for Onboarding and Orientation. Create training plans, schedules, granting systems access, removing access, training around company introduction, managing current new hires and their process through the onboarding and orientation stps.

Responsible for new hire training. Systems, access, customer service, troubleshooting, coaching, mentoring, etc.

Manage a team of professionals that manage the IT for banks. My region is in Southern California.

Manage team of customer service agents for outsourced company.

* Train, support, coach, and develop new support technicians from new hire training through transition academy, to the call center floor.* Provide continuing education on new devices.* Collaborate with the training manager to design, deliver, and evaluate the success of both the new hire and continuing education classes such as PSS Device/OS Certification, and new process and product introduction training.* Assist with updating training material to keep current with new training topics and techniques. This includes training materials, facilitator guides, new technician job aides, and other course materials.* New process and product introduction training for existing employees.* Coach and mentor technicians on call quality and productivity.* Track and provide accurate and timely documentation on technician performance, behaviors, and readiness.• Responsible for supporting the Premier Support Solutions (PSS) training goals and objectives• Creates training materials including trainer guides and participant workbooks, new agent job aides, and other course materials for PSS Device/OS Certification, new process and product introduction training • Oversees and takes responsibility for the entire six week program for new employees from New Hire training all the way through Transition Academy and to the call center floor

assist customers with techincal devices and troubleshooting of network related issues. Assist current employees with learning of systems, and procedures for proper handling of customers.

Answer calls to assist employees and customers w/ products, of a technical nature.

Technical support for mobile devices through multiple different telecommunications companies