Andrew Coyle Email & Phone Number

Quincy, WA, US

Greater San Diego Area

Remote - Working with the Client Technical Solutions department to assist in the creation of various reports, file conversions, SQL queries, and database management. Report and Oracle SQL query creation with both ad-hoc and custom template queries. Database management and file metadata analysis carried out through Unix interface using both commands and.

San Diego, CA

Analyst work primarily with the Consumer Support Services to manage SAS datasets and develop analyst reports. Technology typically used was SAS (SQL and the ‘Data Step’ script language reminiscent of C++), Salesforce, and VBA with Excel. Reports range from internal business analysis and evaluation, to communication of progress to outside clients and firms.

Escondido, California

Managed a team of Client Reporting Analysts to evaluate and report complaints directly to clients. While assisting with the analysis, I developed and managed several different reports reviewing areas for risk management and profit potential. Used VBA programming to create office efficiency tools and optimization techniques to drop overtime spending by 96%.

Poway, California

Initial duties included proactively contacting prospective students to meet service levels and performance indicators are met, as well as assist with policy and procedure improvements to greater efficiency and enhancement of the student experience. Additional duties included development of software tools and databases for the tracking of employee work.

Managing between six to twenty employees behavior, training, and breaks. Handling register money drops of a minimum of $150, as well as opening Cash Office counting and balancing valuing $17,000 to $30,000. Customer affairs and complaint management.