Andrew Stoddard Email & Phone Number

United States

South Lyon, Mi

· Planned, maintained and kept an active inventory of Windows 2003 based network with over 30 clients including Windows Vista, Mac OSX, those in remote locations as well as all network infrastructure, peripherals and hardware · Implemented, managed and maintained Exchange Server 2003, SharePoint 2007, FTP server, Terminal Services, Microsoft SQL Server 2005, and Sybase SQL Anywhere Server onto multiple Windows Server 2003/2008 machines ·… Show more · Planned, maintained and kept an active inventory of Windows 2003 based network with over 30 clients including Windows Vista, Mac OSX, those in remote locations as well as all network infrastructure, peripherals and hardware · Implemented, managed and maintained Exchange Server 2003, SharePoint 2007, FTP server, Terminal Services, Microsoft SQL Server 2005, and Sybase SQL Anywhere Server onto multiple Windows Server 2003/2008 machines · Introduced and administered Blackberry Enterprise Server and Microsoft Exchange integration of Windows Mobile devices to the company. · First point of contact for customer support for 2 active versions of fleet management software solutions with over 250 worldwide corporate installations · Scripted and produced Fleet Cost & Care Software training videos utilizing Camtasia Studio software · Engineered and installed complete client-server solutions for prospective and current clients to ensure the best possible user experience for Fleet Cost & Care Software Show less

· Served as the initial point of contact for resolution of desktop/domain-related problems in a 600-user environment. Troubleshoot, research, diagnose, document and resolve technical issues surrounding Windows NT, Windows 2000 Professional, Windows XP, Mac OSX, MS Office, Internet connections and hardware/peripherals · Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues… Show more · Served as the initial point of contact for resolution of desktop/domain-related problems in a 600-user environment. Troubleshoot, research, diagnose, document and resolve technical issues surrounding Windows NT, Windows 2000 Professional, Windows XP, Mac OSX, MS Office, Internet connections and hardware/peripherals · Earned a reputation for quickly responding to trouble tickets, prioritizing user requests, and resolving complex issues. Successfully resolve hundreds of issues monthly without requiring escalation to a higher tier. · Set up and imaged workstations and laptops for new employees; configured systems, ensured network connectivity, installed and tested hardware and software. · Regularly facilitated hardware and software maintenance, upgrades and roll-outs. Conducted research on proposed system upgrades and identified potential incompatibilities. Show less

· Oversaw marketing data collections for the company including general business prospecting. Maintained existing customer relationships through e-blasts, mailers and courtesy calls. · Maintained and updated company website, Novel NetWare server and Windows clients as well as peripherals.

Bachelor Of Arts (Ba), Telecommunications - Information Technology Systems

B.A, Telecommunications; Information Systems Technology