Andrew Culter Email & Phone Number

Dayton, Oh, Us

Kettering, Ohio

Kettering, Oh

Kettering, Oh

(JCPenney/RC Blend/PSCC Unsecured/Secured) - Work with past due inbound and outbound collection calls to ensure customer satisfaction and generating revenue. Assist Portfolio Control Manager to help peers achieve overall superior quality in call and type time. Create fun and interactive training tools, such as crossword puzzles, to help peers learn and retain information.

Kettering, Ohio

Handled escalated and forbearance calls for unsecured and secured accounts in a timely manner, ensuring proper documentation and adhering to all company policies and governing laws.

Kettering, Oh

Assisted trainer for the first three weeks of the New Hire Training Class. This included, but not limited to, proper use of compliance laws adherence, state laws, call scripts, result and routing codes, and correct note taking skills. Created and implemented several new ideas to help future NEO's adapt to the training schedule more easily and ensure all information was properly documented and filed for future use, as well as created a scheduling assistant for PAL/Floorwalkers. Assisted new… Show more Assisted trainer for the first three weeks of the New Hire Training Class. This included, but not limited to, proper use of compliance laws adherence, state laws, call scripts, result and routing codes, and correct note taking skills. Created and implemented several new ideas to help future NEO's adapt to the training schedule more easily and ensure all information was properly documented and filed for future use, as well as created a scheduling assistant for PAL/Floorwalkers. Assisted new employees with additional two-week nesting period, live on phones, and answer any questions within company guidelines to ensure employees are following correct company policies. Show less

Dayton, Ohio Area

Owner of a general operations company, hired for contractual work.

Kettering, Oh

Selected to participate in a 9 month, company sponsored development program to gain leadership and business skills. Allowed me to build better networking, time management, and collaboration skills.

Dayton, Ohio Area

Provides sales and merchandising coverage to territory. Deliver sales results against quotas.

Southern Ohio Area

Operations Manager of several convenience stores with oversight of multiple locations, with management of roughly 30 employees. Implemented Policy and Procedures Handbook, all training manuals, along with all monetary report tracking programs. Provided employees with tools to maintain and increase great customer service. Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics. Worked closely with all managers to promote sales, clarify information, and distribute… Show more Operations Manager of several convenience stores with oversight of multiple locations, with management of roughly 30 employees. Implemented Policy and Procedures Handbook, all training manuals, along with all monetary report tracking programs. Provided employees with tools to maintain and increase great customer service. Gathered, analyzed, and reported daily/weekly/monthly sales and service statistics. Worked closely with all managers to promote sales, clarify information, and distribute reports. Created relationships and contracts with vendors to promote profit levels and increase business. Show less

Certified New Store Trainer for Front of House Service. Trained newly hired store employees as well as traveled to new locations to train employees on the service standards of the business. Implemented a new training course, which allowed new employees to experience all menu items by taste test and full descriptions provided by the chef.

Bachelor Of Science - Bs, Business Management/Project Management

Associate Of Arts And Sciences - Aas, Cyber Security

Diploma