Andrew Donaldson Email & Phone Number

Fresno, California, United States

-Provide IT support to serve business clients in the Fresno area, emphasizing the Kotman values of passion, community, professionalism, integrity and consistency-Collaborate alongside a service team of talented IT technicians-Migrated multiple clients' mailboxes and data to Microsoft 365-Use Auvik to manage and troubleshoot networks that include Meraki firewalls and Cisco managed switches-Implement industry best practices regarding security, including multi-factor authentication, Sophos Endpoint/Server Protection, and Proofpoint spam filtering

Fresno

• Offered an exceptional level of IT support to over 40 small, medium, and large businesses in the Fresno area• Troubleshooted various hardware and software issues and fully resolved them quickly• Used ConnectWise Automate to actively monitor clients’ networks and used ConnectWise Control to remotely connect to servers and computers• Followed industry best practices to optimize security and performance of servers, workstations, and networkso Provided Windows and MacOS desktop support directly to end userso Maintained Windows and Linux servers and configure them to best practiceso Managed network infrastructure, including DHCP, DNS, VPNs, firewalls, routers, switches, and Wi-Fio Managed domain names, DNS records, and SSL certificateso Worked with Citrix and RDS hosted desktop solutionso Managed Active Directory and Group Policyo Moved over 10 companies to new Windows Server 2016/2019 infrastructureo Managed server backups and disaster recovery using Veeam, Datto, and Windows Server Backupo Managed on-premises Exchange mail serverso Managed Microsoft 365, including licensing, SharePoint, OneDrive, e-mail, Azure AD, and Intuneo Migrated over 30 companies to Office 365 from on-premises Exchange and other mail providers• Maintained our own company servers and network infrastructure• Used ConnectWise Manage to thoroughly document service tickets, network configurations, and inventory• Trained an intern in providing technical support to business clients

Chico, California Area

• Managed computer, video, lighting, and camera equipment at a young adult service at the El Rey Theater• Managed, trained, and scheduled volunteers on the tech team• Led training sessions to teach new volunteers to run AVL equipment• Used problem-solving skills to troubleshoot various AVL problems• Edited sermon videos using Sony Movie Studio Platinum and Audacity and published them on YouTube• Designed graphics for video overlays for sermon videos and for on-screen content for worship services• Edited sermon videos using Sony Movie Studio Platinum 13.0 and Audacity and uploaded them to YouTube• Designed graphics for video overlays for sermon videos and for on-screen content for worship services• Led training sessions to teach new volunteers to run AVL equipment

Chico, California Area

• Provided systems administration support for Windows systems including server and workstation upgrades, backup and disaster recovery monitoring, user account setup, and security administration• Performed regular system backups and recovery procedures• Researched, purchased, and installed new server running Windows Server 2012 R2 and workstations running Windows 8.1 Pro to replace older Windows XP Pro and Windows Server 2003 systems, and migrated existing data to the new system• Wrote network documentation and how-to manuals explaining current hardware/software setup• Generated web content and assisted in designing new website

Chico, California Area

• Offered an exceptional level of customer service in a busy campus environment• Used solid communication skills to determine and satisfy customer needs• Demonstrated excellent multitasking skills and precision by working as a team to make food and drinks

Chico, California Area

• Advertised via Craigslist, Facebook, and word-of-mouth to potential clients• Performed various computer hardware and software setup and repairs• Taught clients about basic computer maintenance and operation

Redding, California Area

• Demonstrated patience, and communication skills by tutoring multiple K-12 students in various subjects• Identified students’ learning styles and explained course material best suited for that style• Worked with students to overcome various learning disabilities• Equipped students to become self-motivated and diligent in their classes, resulting in higher grades

Bachelor’S Degree, Computer Information Systems With Minor In Business Administration, 3.59 Gpa

Activities and Societies: Web Development ClubDean's List for fall 2014 and spring 2015 Graduated Cum Laude

General Education, Completed Ge And Lower-Division Courses For Computer Information Systems, 3.68 Gpa

Activities and Societies: Phi Theta KappaDean's List for fall 2012 and spring 2013.

High School, High School/Secondary Diplomas And Certificates, 4.0 Gpa

Activities and Societies: National Honor Society, California Scholarship Federation, Student GovernmentValedictorian