Andrew Dowdall Email & Phone Number

Toronto, Canada Area

As the manager of JDE CNC managed services team my duties include the following: • Customer management• Onboarding new managed services customers• Working with sales to drive new business• Creating/improving processes to make the CNC team more efficient and profitable• Coaching other CNC support staff on my team• EnterpriseOne CNC support, performance tuning, and troubleshooting for customers who have their system on premise, in the public cloud, and in our private… Show more As the manager of JDE CNC managed services team my duties include the following: • Customer management• Onboarding new managed services customers• Working with sales to drive new business• Creating/improving processes to make the CNC team more efficient and profitable• Coaching other CNC support staff on my team• EnterpriseOne CNC support, performance tuning, and troubleshooting for customers who have their system on premise, in the public cloud, and in our private cloud• Building/maintaining documentation and procedures for all managed customers• EnterpriseOne system installations/upgrades, Tools Release upgrades, fix current projects, architecture designs, and technical project management over all supported OS platforms (Windows, Linux, and iSeries), databases (SQL Server, Oracle, and DB2), and web servers platforms (WebSphere and Weblogic)• Implementing EnterpriseOne Enterprise, HTML, BSSV, and AIS/Orchestrator servers Show less

Toronto, Canada Area

As a senior member of the JD Edwards Managed Services team my duties include the following: • Assisting with customer management• Coaching other CNC support staff on my team• EnterpriseOne CNC support, performance tuning, and troubleshooting for customers who have their system on premise, in the public cloud, and in our private cloud• Building/maintaining documentation and procedures for all managed customers• EnterpriseOne system installations/upgrades, Tools Release… Show more As a senior member of the JD Edwards Managed Services team my duties include the following: • Assisting with customer management• Coaching other CNC support staff on my team• EnterpriseOne CNC support, performance tuning, and troubleshooting for customers who have their system on premise, in the public cloud, and in our private cloud• Building/maintaining documentation and procedures for all managed customers• EnterpriseOne system installations/upgrades, Tools Release upgrades, fix current projects, architecture designs, and technical project management over all supported OS platforms (Windows, Linux, and iSeries), databases (SQL Server, Oracle, and DB2), and web servers platforms (WebSphere and Weblogic)• Implementing EnterpriseOne Enterprise, HTML, BSSV, and AIS/Orchestrator servers Show less

Toronto

My primary role was to support/manage the technical aspects of the JD Edwards system including CNC, security, code promotion, package builds, and change management using ITIL methodologies.Technical lead for the JDE 8.9 to 9.0 upgrade project in 2011.Provided 2nd level support for other financial systems including application upgrades and technical project planning.Technical lead for disaster recovery exercises. Developed recovery strategies using SAN storage and… Show more My primary role was to support/manage the technical aspects of the JD Edwards system including CNC, security, code promotion, package builds, and change management using ITIL methodologies.Technical lead for the JDE 8.9 to 9.0 upgrade project in 2011.Provided 2nd level support for other financial systems including application upgrades and technical project planning.Technical lead for disaster recovery exercises. Developed recovery strategies using SAN storage and replication to drastically reduce recovery times for large databases.Took extensive courses in leadership training including RealTime Coaching using the DISC model, Change Resilience, and Effective Business Writing. Show less

Oracle bought PeopleSoft at the end of 2004. Starting in January 2005, I worked for Oracle, doing the same role I did at PeopleSoft and JD Edwards.

JD Edwards was bought by PeopleSoft in the summer of 2003 and PeopleSoft was bought by Oracle at the end of 2004. My role consisted of the following:• Lead technology consultant for installing/implementing and upgrading JD Edwards EnterpriseOne software (including web implementations); CNC/technical project planning• Troubleshooting EnterpriseOne CNC issues with customers• Developed EnterpriseOne CNC implementation methodology/workshops• EnterpriseOne classroom and on-site… Show more JD Edwards was bought by PeopleSoft in the summer of 2003 and PeopleSoft was bought by Oracle at the end of 2004. My role consisted of the following:• Lead technology consultant for installing/implementing and upgrading JD Edwards EnterpriseOne software (including web implementations); CNC/technical project planning• Troubleshooting EnterpriseOne CNC issues with customers• Developed EnterpriseOne CNC implementation methodology/workshops• EnterpriseOne classroom and on-site customer training for common foundation, basic/advanced CNC, system administration, security, troubleshooting, change management, package deployment, report writing, and development Show less

PeopleSoft bought JD Edwards in the summer of 2003. My role at JDE was the following:• Lead technology consultant for installing/implementing and upgrading JDE OneWorld software (including web implementations); CNC/technical project planning• Troubleshooting EnterpriseOne CNC issues with customers• Developed EnterpriseOne CNC implementation methodology/workshops• EnterpriseOne classroom and on-site customer training for common foundation, basic/advanced CNC, system… Show more PeopleSoft bought JD Edwards in the summer of 2003. My role at JDE was the following:• Lead technology consultant for installing/implementing and upgrading JDE OneWorld software (including web implementations); CNC/technical project planning• Troubleshooting EnterpriseOne CNC issues with customers• Developed EnterpriseOne CNC implementation methodology/workshops• EnterpriseOne classroom and on-site customer training for common foundation, basic/advanced CNC, system administration, security, troubleshooting, change management, package deployment, report writing, and development; taught newly hired CNC trainers Show less