Andrew Ullrich Email & Phone Number

Exton, Pennsylvania, United States

Wynnewood, Pennsylvania, United States

Office Of Distance Education

• Manage vendor accounts and registration through SAP• Take calls and troubleshoot existing student technical and academic issues• Respond to incoming admissions queries via email and telephone• Send out new student information packets• Order supplies and organize food and drink for meetings and parties• Maintain purchasing records with Purchasing Card, record transactions, and manage receipts.

Chesterbrook, Pa

• Communicated with existing customers and assisted with all account modification procedures• Collaborated with management on new projects and development of new procedures and reporting measures• Worked with agents individually to increase mastery of products, systems and procedures on a daily basis• Focused on resolution of customer concerns while maintaining a high conversion rate• Trained new and existing agents as new services and processes were available• Fostered a customer centered and effective sales-after-support approach for all agents• Interacted with agents across multiple departments as needed to ensure that customer needs are met• Identified capable agents to assist with training and special projects• Managed a workforce of as many as 28• Handled sensitive customer information• Generated training materials for individual agents and as needed in a support capacity• Supported new products and services

Phoenixville, Pa/Sharon Hill, Pa

• Took calls from current and prospective clients in the drug and alcohol field relating to their treatment• Satisfied high demand for prioritization of client and therapist needs• Created billing and new client information reports

Malvern, Pa

• Implemented SFX sound software and ran soundboard during performance• Trained engineers and designers in the use of SFX to create fluid soundscapes• Worked closely with stage management to manage and operate technical aspects of production

Greater New York City Area

• Managed production crews and load-in and load-out of venue• Generated reporting of attendance and revenue