Andrew Eade helps growing organizations with their audio, video and acoustical needs. He coaches, trains and consults. He builds portable and permanent live-streaming solutions, recording studios, podcast studios, and video studios. He helps growing businesses to create outstanding audio / video podcasts and productions so that they can expedite their growth and reach.

Designing and building three mobile live-streaming rigs for SMG’s video podcast use cases. Troubleshooted and completed setup of their Arlington, VA video studio. Training staff on equipment, approaches and best practices for video, audio, and live-streaming. Providing production support for live events and post production of captured video assets.

Provided consultancy and soundproof designs / solutions for video and podcast studios in DC, San Fransisco and New York.

I work with businesses of all sizes to provide improved performance through organizational and process transformation. Using my unique suite of tools and experience I effectively drive rapid improvement remotely, allowing me to help even the most geographically dispersed organizations and teams.

Developed and deployed new processes following the reorganization of the Customer Success Group, for the newly created Sales Process Group, and it’s sub-teams. Created advanced SharePoint sites, templates and tools; to facilitate learning, online collaboration, best practice sharing, training, and process development. Created additional automated tools to allow project and resource prioritization and optimization, as well as an RPA (Robotic Process Automation) opportunity qualification and prioritization tool. Created and deployed a DIY process improvement approach that allows process owners to drive improvement projects without any formal training. The approach also had the side-benefit that it optimized and aligned Tata’s Measurement systems and populated a much-needed Process Inventory for the group.Managed the deployment of the Tata Business Excellence Model (Tata’s version of Malcolm Baldridge) within Tata Communications, including the annual application process and management of the improvement initiatives, which are subsequently generated from the process.Use of various process improvement methodologies to eliminate waste, reduce errors and increase efficiency of Tata processes and systems – an example of which improved our Bilateral routing accuracy resulting in savings of over $1M a year.

Developed, deployed, and managed the annual improvement cycle process for Global Voice Services; that identified and improved top priority process improvement opportunities in alignment with the strategic imperatives of the President.Led the improvement of processes, business systems, and organizational capabilities across the Voice Business Unit to close weaknesses and grow strengths as reported by external TBEM examiners.Created & Managed the Tata Business Excellence Model -TBEM Roadmap (internal version of Malcolm Baldridge Quality Awards).Created & managed various project sub-teams across GVS working on identified TBEM initiatives.Worked with users to define, quantify & solve business/operational problems identified by TBEM Examiners that prohibited GVS effectiveness & communicationTBEM Application PreparationTBEM Site Visit Support: Coordinate, participate in & support annual site visits by TBEM Examiners across various company locations as needed.TBEM Best Practices: Work with BEMs from other BUs to create & share best practices across the company in an effort to accelerate the corporate TBEM score.

Integration of the voice network, traffic, and all routing systems, processes, and personnel from former Teleglobe and former ITXC businesses resulting in complete automated route control for all voice traffic.Day-to-Day management and Evolution of Routing systems and processes.Supervision of 10 Routing Managers, including overall responsibility for accurate fulfillment of over 230 bilateral deals worldwide, and profitable routing of 10 Billion minutes of international voice traffic per year.Resolving escalated customer complaints, both internal and external. Using these learning opportunities to drive evolution of systems and processes.

Started out my tenure in the U.S for Cable and Wireless USA setting up processes for the launch of a new Cellular product. Over my seven years with Cable and Wireless I had the opportunity to pick up a broad spectrum of experience by moving into Network Planning and Operations, and ending finally as a Commercial Manager on their International Wholesale Voice product.

Managed three diverse teams within Operations; A service desk team that scheduled work for field based engineers and subcontractors, A Service Repair Workshop that serviced mobile phones in house, and a Service Administration team that provided billing and administrative support for the preceding.During this role I was offered the opportunity to move to the U.S.A and assist the start up of Cable and Wireless's Cellular product.