Matt Ferguson Email & Phone Number

San Francisco Bay Area

• Edit and publish 12+ news articles per day across 2 radiology websites: AuntMinnie and AuntMinneEurope• Previously also edited and published articles on dentistry and lab science news for DrBicuspid, LabPulse, and Science Advisory Board• Produce 9 weekly newsletters, including insider-exclusive blast emails to promote specific radiology modalities like MRI and x-ray • Transitioned sites from legacy custom CMS system to Base in order to more than double organic SEO traffic• Prioritize a large volume of stories to publish timely news and occasional breaking news alerts • Edit and approve marketing copy for 5+ promotional emails per week

Burlingame, Ca

• Tracked and implemented all compliance updates and coordinated with the editorial team to complete updates under tight deadlines• Audited credit card and personal finance content to ensure regulatory accuracy as well as alignment with NextAdvisor’s style guide• Collaborated with the engineering team to perform QA and guarantee successful product launches and platform transitions• Developed relationships with advertising networks to build trust and ensure clarity in compliance requirements• Conceptualized and wrote 30+ original editorial and advertising posts to highlight NextAdvisor's expertise and generate leads for credit card sales

Redding, California Area

• Proofread and edited 5+ textbooks on a variety of subjects, including social psychology, business law, and pharmacology• Created ancillary and testing materials to check student understanding and provide additional value• Developed and applied expertise in Chicago Style Guide to endure content aligned with industry-standard best practices• Identified and provided solutions for content and design issues• Collaborated with the production team to complete projects before their deadlines

United States

• Assisted customers all across the country and managed school districts in 17 states• Managed and organized customer on-boarding by creating custom sign-in pages, creating accounts for students and teachers, and providing next-step instructions• Collaborated with sales and renewal teams to provide a satisfactory user experience• Provided technical and product knowledge support and resolve customer issues via phone and e-mail• Prioritized tasks to meet a high volume of requests within 24 hours•Improved educational product by suggesting enhancements

Prague, Czech Republic

• Negotiated contracts and grew business to include three language schools and five private students• Worked with diverse groups of students: 7-14 year olds, adult professionals, and retirees, with levels ranging from beginner to upper-intermediate• Developed strong relationships with students by identifying their needs and then crafting individualized lessons• Effectively managed classes of up to 22 students

• Learned and mastered a variety of skills and product knowledge and was promoted to supervisor within one year• Mentored and trained new team members• Managed team members by distributing labor and maintaining quality standards i.e. food safety standards

• Organized customer reservations, managed the cash register, and promoted sales by selling merchandise.• Assisted customers in person and over the phone• Utilized Microsoft Excel-based software to arrange reservations

• Assisted Civil Engineers by processing soil samples and providing data in quick and succinct reports• Handled a variety of technical tasks simultaneously with hard deadlines and minimal supervision• Prioritized tests in order to help team members complete their work

Bachelor Of Arts (B.A.), Literature And Writing

Activities and Societies: NSCS•Graduated with highest honors, 3.89 GPA •Wrote and copyedited for the magazine “WORD” •Completed.

Education record

Activities and Societies: Cross-Country, Track and Field