Matt Ferguson Email & Phone Number

San Francisco Bay Area

• Edit and publish 12+ news articles per day across 2 radiology websites: AuntMinnie and AuntMinneEurope
• Previously also edited and published articles on dentistry and lab science news for DrBicuspid, LabPulse, and Science Advisory Board
• Produce 9 weekly newsletters, including insider-exclusive blast emails to promote specific radiology modalities like MRI and x-ray
• Transitioned sites from legacy custom CMS system to Base in order to more than double organic SEO traffic
• Prioritize a large volume of stories to publish timely news and occasional breaking news alerts
• Edit and approve marketing copy for 5+ promotional emails per week

Burlingame, CA

• Tracked and implemented all compliance updates and coordinated with the editorial team to complete updates under tight deadlines
• Audited credit card and personal finance content to ensure regulatory accuracy as well as alignment with NextAdvisor’s style guide
• Collaborated with the engineering team to perform QA and guarantee successful product launches and platform transitions
• Developed relationships with advertising networks to build trust and ensure clarity in compliance requirements
• Conceptualized and wrote 30+ original editorial and advertising posts to highlight NextAdvisor's expertise and generate leads for credit card sales

Redding, California Area

• Proofread and edited 5+ textbooks on a variety of subjects, including social psychology, business law, and pharmacology
• Created ancillary and testing materials to check student understanding and provide additional value
• Developed and applied expertise in Chicago Style Guide to endure content aligned with industry-standard best practices
• Identified and provided solutions for content and design issues
• Collaborated with the production team to complete projects before their deadlines

United States

• Assisted customers all across the country and managed school districts in 17 states
• Managed and organized customer on-boarding by creating custom sign-in pages, creating accounts for students and teachers, and providing next-step instructions
• Collaborated with sales and renewal teams to provide a satisfactory user experience
• Provided technical and product knowledge support and resolve customer issues via phone and e-mail
• Prioritized tasks to meet a high volume of requests within 24 hours
• Improved educational product by suggesting enhancements

Prague, Czech Republic

• Negotiated contracts and grew business to include three language schools and five private students
• Worked with diverse groups of students: 7-14 year olds, adult professionals, and retirees, with levels ranging from beginner to upper-intermediate
• Developed strong relationships with students by identifying their needs and then crafting individualized lessons
• Effectively managed classes of up to 22 students

• Learned and mastered a variety of skills and product knowledge and was promoted to supervisor within one year
• Mentored and trained new team members
• Managed team members by distributing labor and maintaining quality standards i.e. food safety standards

• Organized customer reservations, managed the cash register, and promoted sales by selling merchandise.
• Assisted customers in person and over the phone
• Utilized Microsoft Excel-based software to arrange reservations

• Assisted Civil Engineers by processing soil samples and providing data in quick and succinct reports
• Handled a variety of technical tasks simultaneously with hard deadlines and minimal supervision
• Prioritized tests in order to help team members complete their work

Bachelor Of Arts (B.A.), Literature And Writing

Activities and Societies: NSCS•Graduated with highest honors, 3.89 GPA •Wrote and copyedited for the magazine “WORD” •Completed.

Education record

Activities and Societies: Cross-Country, Track and Field