Domain(s): Financial Services & Insurance; Strategic Foresight ConsultingI lead process optimization and transformation efforts for clients across industries, focusing on streamlining workflows and driving efficiency. My role involves analyzing current processes, redesigning workflows, and developing strategic roadmaps to ensure organizational goals are met. I specialize in process mapping, solution design, and systems integration, helping clients achieve lasting business improvements.

Domain(s): Labor & Employment Litigation, Immigration Law• Leadership & Team Management: Directly lead a team of eight business analysts and scrum masters, fostering collaboration and excellence in project delivery. Indirectly lead and support 17 technical resources, including developers and architects, across multiple teams.• Process Improvement: Spearheaded the adoption of Agile and ITIL best practices, fostering a culture of continuous improvement and innovation. Introduced cutting-edge methodologies and tools such as Scrum board systems, resulting in a 33% reduction in task completion time and a 74% decrease in outstanding task volume.• Recruitment & Talent Management: Led the interview and candidate selection process for direct hires, enhancing team capabilities with skilled professionals.• Project Management: Orchestrated the planning, execution, and completion of complex business analysis projects, ensuring alignment with organizational objectives. Proficiently defined project scope, allocated resources, and maintained a consistent track record of on-time project delivery.• Strategic Planning: Collaborated closely with senior leadership to lead strategic planning efforts, ensuring alignment between the business analysis team's objectives and the broader organizational strategy.• Recognition: Successfully completed the In-House Middle Management Leadership Program.

Comprehensive program designed to equip new and experienced managers with essential leadership and management skills.

Domain(s): Environmental, Health & Safety; Regulated Power Generation• Application Management: Orchestrated support for 100+ applications across two business units, optimizing processes and driving efficiencies.• Technical Team Leadership: Served as team lead for a team of six developers, directing day-to-day operations and transitioning to a managed service provider, which included overseeing eight developers.• Process Optimization: Implemented ITIL practices and optimized IT Service Management processes to enhance service delivery.• Agile Transformation: Played a pivotal role in strategic planning initiatives, collaborated with senior leadership, and spearheaded Agile training sessions, resulting in improved collaboration, increased delivery speed, and enhanced adaptability.• Stakeholder Management: Managed work intake processes, asset management, and product roadmaps, fostering strong customer/vendor relationships.

Domain(s): Environmental, Health & Safety• Team Leadership: Directed three scrum teams working on different project phases, consisting of six direct hires (analysts, developers, and QA) and eight technical resources from a vendor.• Technical Direction: Provided indirect leadership for technical resources, ensuring seamless integration and efficient project execution.• Recruitment & Talent Management: Led the interview and candidate selection process for direct hires, strengthening team capabilities.• Business Analysis: Conducted comprehensive analysis of business processes and requirements elicitation, ensuring alignment with project objectives.• Agile Initiatives: Championed Agile transformation initiatives, leading training sessions and coaching teams on Agile methodologies, which led to increased productivity and customer satisfaction.

Domain(s): Commercial Markets, Distributed Technology Strategy, Enterprise Architecture, Retirement Plans Group, Small Commercial Markets• Conducted business process evaluations and led the transition to Agile methodologies, improving efficiency and project outcomes.• Assisted with hiring program development and culture initiatives, contributing to a positive work environment.• Accelerated through a prestigious leadership development program, developing core competencies in decision-making, change management, and risk management.

• Accelerated through a prestigious three-year leadership development program in two years.• Developed core competencies in decision effectiveness, change management, and risk management.• Planned and facilitated new member orientation for the leadership development program.

Supported the retirement plans group, conducting process analysis and contributing to operational efficiencies.

Played a pivotal role as an IT analyst, contributing to asset management, electronic data transfers, and Sarbanes Oxley compliance auditing.